Dear all concerned, 


Paris incident  on friday night 13th NOV15 will have a profound impact on the number of Air Travel for a sector in and out of France. 

Please be advised/notified on the ticket handling procedures for TG online passenger holding TG document (217) as follow; 

For TG document issued worldwide except Thailand before 14NOV15 with travel period during 14NOV15-14DEC15

1. Reservation Change for sector from/to Paris

1.1 Authorize to change date of travel within ticket validity without fee and surcharges  for any TG online passenger for sector to/from Paris.

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

2.    Rerouting/Reissuing :

2.1  Authorize to reroute/reissue ticket within its validity without fee and surcharges . The routing may be changed to a destination within Europe which flight operated by TG only.

2.2  Recalculation shall  be corresponding to the original fares and TFCs paid. 

   2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account. 

   2.2.2  When the new itinerary results in a lower fare, no credit of the residual amount will be made. 

3. Refund

3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30DEC15.

3.2 For non refund ticket, the conditions remain unchanged. 

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

Please comply and disseminate to concerned functions under your supervision.


Carbon Offset

THAI Voluntary Carbon Offset Program

Thai Airways International is committed to taking part in the global effort to minimize aviation industry's impact on the environment. THAI has opted to adopt the IATA-administered carbon offset program, as it is a readily available tool that enables airlines to offer passengers the ability to compensate for their carbon emissions.

THAI is proud to introduce the Carbon Offset Program to passengers who want to offset the carbon dioxide generated from flying.  We are pleased to offer you, our passengers, an opportunity to help the environment through our Carbon Offset program when you purchase tickets on THAI.

When booking flights via our THAI website, you will be able to decide whether you wish to compensate for the carbon dioxide (CO2) emissions. You will be able to see the amount of CO2 emitted for that particular flight, and see the related cost for the offset. As well, you can view details on where your offset contributions are invested.

Please note that carbon emission is calculated based on a methodology developed by the International Air Transport Association (IATA)

Carbon Offset Portfolio

Funds collected through our voluntary Carbon Offset Program will be contributed to the following project.

NongBua Farm Ratchaburi Biogas Project, Thailand

NongBua Farm is located in Moo 1 Ban NongBua, Bo Kra Dan sub-district, Pak Tao district, Ratchaburi province, approximately 100 km to the west of Bangkok. This biogas project involves the capture of methane (CH4) rich biogas produced during the treatment of swine barn flushing wash-waters and its combustion power generation. Suspended solids or sludge are produced by the biological conversion of organic substance (BOD or COD) in wastewater. Every wastewater treatment systems always produce the standard effluent and excess sludge. Anaerobic lagoon treatment is generally not designed for handling excessive sludge, so the sludge will be accumulated at the bottom of the ponds. Removal of these solids will be undertaken once the pond is full. The removed sludge will be dried by land spreading and then released filtrate, high nutrient water releasing from sludge.

Additional Benefits of the Project:
•    Creating employment opportunities
•    Acting as an important capacity building project, national and locally
•    Making use of waste material that otherwise gives rise to a considerable hazard

References: Click here


Carbon Emission Calculator

For customers travelling to/from France, you can now check your carbon footprint from your trip by click here (Please note that the calculator is only available in French).

The carbon emission is calculated based on a methodology developed by the International Air Transport Association (IATA), click here for more details.