Dear all concerned, 


Paris incident  on friday night 13th NOV15 will have a profound impact on the number of Air Travel for a sector in and out of France. 

Please be advised/notified on the ticket handling procedures for TG online passenger holding TG document (217) as follow; 

For TG document issued worldwide except Thailand before 14NOV15 with travel period during 14NOV15-14DEC15

1. Reservation Change for sector from/to Paris

1.1 Authorize to change date of travel within ticket validity without fee and surcharges  for any TG online passenger for sector to/from Paris.

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

2.    Rerouting/Reissuing :

2.1  Authorize to reroute/reissue ticket within its validity without fee and surcharges . The routing may be changed to a destination within Europe which flight operated by TG only.

2.2  Recalculation shall  be corresponding to the original fares and TFCs paid. 

   2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account. 

   2.2.2  When the new itinerary results in a lower fare, no credit of the residual amount will be made. 

3. Refund

3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30DEC15.

3.2 For non refund ticket, the conditions remain unchanged. 

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

Please comply and disseminate to concerned functions under your supervision.


Unaccompanied Minors (Child traveling alone)

Unaccompanied Minors (Child traveling alone)


     The person accompanying the child can be a family member, guardian or other appointed person. However, if the child is traveling alone, parents must apply for unaccompanied minor service with THAI.

       For children traveling between the age of 5 to 17 years old one must contact their local THAI office to make reservations and request a special assistance & handling form for unaccompanied minors. The handling form requires the age and date of birth of a child, contact number of an appointed guardian that can always be contacted both at the departing and arriving airport. The information enables THAI to make necessary arrangements and assist the child in the best possible way.
Any service charge is included and stated on ticket booking.


Special Conditions

•    THAI will not accept children traveling alone on any itineraries including the transfer between Suvarnabhumi and Don Muang Airport.
•    THAI will not accept children traveling alone that involves an overnight stop or transfer, or stopover exceeding 6 hours, unless the arrangement is provided for a child’s assistance at the transfer point.
•    If a child travels with other air carriers, different regulations may apply. The age limit for unaccompanied minors on other air carriers may differ, and it is advisable to consult the carrier concerned.
•    An unaccompanied minor is not permitted to travel with pets.
•    It is important to check that all visas and other formalities are completed.
•    Additional documentation may be required for certain countries; such as minors of other nationalities travelling to the Philippines must obtain a waiver of exclusion issued by the Philippines Embassy.


Ticket Fare and Service Fee


        For International Routes: An adult fare is charged for children who apply for the unaccompanied minor service, between 5 – to below 17 years old. Please check with the local THAI office for specific fares and regulations. The service fee for an unaccompanied minor is USD 60 (US dollar) per flight.
       For Domestic Routes in Thailand: Seventy-five percent (75%) of the normal fare (C or Y fares) for children, between 5 – to below 12 years old is applied if the unaccompanied service is required. There is no service fee on domestic routes.


At the airport


       THAI requires that parents or guardian be at the airport with a child and remain at the airport until the flight departs. Parents must complete check-in formalities for THAI to accept a child to travel.  Ground staff at the departure hall will transfer the child to cabin attendants for boarding, and the child will be well-taken care of during the entire flight.
       Upon arrival at the destination, THAI’s ground staff will accompany the child from the aircraft through all the arrival procedures until they meet the appointed guardian, who must identify themselves in order to pick up the child. The security and well-being of a child is of the utmost importance, and THAI ensures that he/she will arrive safely and handed over appropriately