The following conditions apply to Award travel on THAI, Star Alliance and Partner airlines.
For online Award redemption miles are deducted from your account after the Award transaction is completed.
For Awards issued by THAI office, miles are deducted from your account within 3 working days of obtaining confirmation of Award reservations or before ticket issue, whichever comes first.
If Award tickets are not issued within the ticket time limit, you must contact THAI for mileage credit. Any expired miles cannot be re-credited.
Award tickets must be issued by members, or by others who present written authorization for ticket pick-up.
Prior to ticket issue, you may change Award travel flight dates, or routing provided Award travel remains in the same zone. The Award recipient names are subject to Award transfer conditions.
All other changes require mileage to be re-credited to your account and new reservations requested. Allow 3 working days for mileage re-credit.
After Award tickets within Thailand are issued you may change travel dates or flight numbers, change to another domestic destination or re-credit the Award which are subject to service fees. Domestic tickets are valid for 1 year from the date of issue.
International Award tickets are valid for 1 year from the date of issue, and once issued you may change travel dates or your flight number with a service fee. Any other changes require mileage to be re-credited, subject to service fees, and new reservations being requested.
Once travel has commenced no routing changes or mileage re-credits are permitted. Totally unused and valid international Award tickets may be returned for a mileage re-credit, subject to service fees.
All applicable taxes and surcharges are the responsibility of the Award ticket holder.
Terms & Conditions of Awards
THAI Award Changes and Validity
THAI Award Travel Conditions
Star Alliance Award Travel Conditions
Star Alliance Round the World Travel Conditions
THAI Catering Voucher