News & Announcements

Winners of THAI Customer Satisfaction Survey (TCSS)

As part of the Company’s goal to continuously offer the highest satisfaction to passengers, since 1997, THAI has conducted quarterly surveys of passengers on all routes, in all classes of service, and service experience throughout their journey – from ticket reservation, to onboard experience, to arrival at their destination. The survey greatly assists THAI in identifying areas of customer approval and offers some insight to a better understanding of customer needs and areas of improvements.

From the onboard and online survey responses received from passengers who flew on THAI in 2014, THAI recently held a one-time lucky draw, with each month’s winner receiving two free confirmed Economy Class round trip tickets for travel within the THAI route net from/to Bangkok, Thailand.

**Note: Void where prohibited or restricted by the laws of the prize winner’s country.

Winner Name List

Month (2014)	Name	Country
TCSS (Paper-based)
January	Ms.Naraumol Manistitya	Thailand
February	Ms.Orawan Bunpeng	Thailand
March	Ms.Petcharat Thipudomluck	Thailand
April	Ms.Prutsanai Mahakkapong	Thailand
May	Mr.Barry Anthony Johnson	United States of America
June	Ms.Namthip Kaewsurin	Thailand
July	Ms.Rattanaporn Athinam	Sweden
August	Ms.Puttaraksa Rojphimphun	Thailand
September	Mr.Gerald Wayne Murphy	Canada
October	Ms.Suvimol Prataknukul	Thailand
November	Ms.Tomoko Ito	Japan
December	Ms.Denisa Briganti	Canada

Month (2014)	Name	Country
e-TCSS (online-based)
April	Ms.Thea Bråten Christensen	Norway
May	Mr. Rizwan Fahad	Pakistan
June	Ms.Chada Lubpairee	Thailand
July	Mr.Ashley Wai	Hong Kong
August	Mr.Rao Zhanfeng	People’s Republic of China
September	Mr.Tan Jun Leon	The Republic of Singapore
October	Mr.Khunat Lerdkhunthod	Thailand
November	Ms.Piyaporn Sobsamai	Thailand
December	Ms.Miki Nakagawa	Japan