Beginning 01 April 2016, Hotel Awards and Life Style Awards (Spa and Simulator Experience) are no longer issued as paper certificates. Instead these Awards will be issued as digital e-Vouchers, sent by email. To redeem these Awards members must have an email address in their profile. The redemption process remains similar.
How to redeem Hotel,Spa and Simulator Experience by digital e-Voucher:
Member must log into their Royal Orchid Plus account at www.thaiairways.com/rop and go to Hotel and Lifestyle Redemption
- In order to redeem Hotel, Spa and Simulator Experience Awards, amember must have a valid email address in their profile to complete the redemption process.
- A digital e-voucher is the sent by email. Members may store their e-voucher in a mobile device or print the e-voucher and retain.
- Members may then make a booking with the preferredHotel or Lifestyle partner, ensuring the Award Code and miles redeemed matches the partner requirements.
- Members may be required to forward their e-Voucher to the partner for verification, or provide a scan or fax of paper certificates that remain in circulation.
- A stored e-Voucher in a mobile device, or a printed e-Voucher must be presented at hotel check-in or using Awards with Life Style partners.