How to Redeem & Terms and Conditions

How to redeem

All Hotel Awards can be conveniently redeemed online. Log on using your membership number and PIN and go to Request an Award.

Hotel Awards can be redeemed for member’s use, or for an Award Nominee.

As Hotel Awards are delivered in the form of a Certificate, please ensure the address in your profile is correct. Allow up to 4 weeks for Certificate delivery by post. If the Award is redeemed for an Award Nominee, the Certificate will be delivered to the requesting member’s postal address.

Award stays can be for 1,2 or 3 consecutive nights. Be sure to request the correct level that corresponds with your preferred hotel. This is very important when redeeming an Award in each Collection. If the Certificate is not correct, the hotel will not accept your Award as payment.

Using the contact information provided at Related Links, contact the partner or hotel by email or telephone. Request your preferred dates stating clearly that your stay will be paid with a Royal Orchid Plus Hotel Award.

Award stays are subject to availability and participating hotels reserve the right to impose black-out periods. The hotel may also require a copy of your Certificate to be sent by email or fax.

At check-in the Certificate will be accepted as payment. However, the Certificate holder is responsible for all applicable taxes, service charges and other expenses incurred during the stay.

Terms and Conditions

Participating hotels may opt-out of the Hotel Award program without prior notice. THAI accepts no responsibility if a hotel no longer participates in the Hotel Award program.

Original Certificates only are accepted at check-in, and a correct and valid Certificate must be presented for payment.

Hotel Award Certificates are valid for 1 year from the date of issue and the Award stay must be completed within the stated validity period.

Any changes to valid issued Award Certificates require the Certificate to be returned to Royal Orchid Plus. The Award is then re-credited, less any expiring miles, subject to payment of a service fee.

Lost or stolen Certificates cannot be replaced under any circumstance.

Royal Orchid Plus is not responsible in the event of Certificate postal delivery failure.