Terms and Conditions of Star Alliance Awards Travel

Star Alliance Awards are applicable for Award travel on one Star Alliance airline, excluding THAI, or on two or more Star Alliance airlines, which may include THAI.
Award travel is valid on Star Alliance operated flights only.
Awards are for round-trip travel on the most direct route possible, and must return to the country of origin.
One enroute stopover in each direction is permitted per Award journey. One open jaw at point of turnaround or origin is also permitted per Award journey.
No stopover is permitted in the country of origin.
No stopover is permitted on pure domestic travel.
Backtracking is only permitted as required by the Star Alliance network. Stopovers are not permitted when backtracking.
Mixing classes of service for Award travel is not permitted.
First Class Award travel may not be available on all sectors due to aircraft operations. However, First Class Award redemption will be applied to the entire Award journey.
All taxes associated with Award travel are the responsibility of the member, and may be collected at the Award ticket issue location, or during the Award journey.
Change of carrier not permitted after ticket issue.
After ticketing a fee of THB 2,850 / USD $95.00 is applied for reservation changes.
Star Alliance Award ticket validity and conditions are subject to Royal Orchid Plus Award rules

Round The World Award travel is valid on all Star Alliance operated flights.
Award travel must be on a continuous westbound/eastbound direction and return to the country where travel originated.
Award travel is valid for a minimum of 10 days and maximum of 1 year from the date travel commences.
Maximum 10 stopovers and minimum 3 stopovers allowed per round-trip journey.
One single open jaw is permitted in addition to allowable stopovers.
One stopover only is permitted in any one city.
Two stopovers only are permitted in any one country.
No stopovers in country of origin.
Backtracking is only permitted as required by the Star Alliance network.
Side trips require an additional Award.
Connections must be on the first available flight within 24 hours when required by routing and are not considered stopovers.
No mileage re-credit in part or whole permitted after travel commences.
All taxes associated with Award travel are the responsibility of the member, and may be collected at the Award ticket issue location, or during the Award journey.
Royal Orchid Plus Award eligibility and other conditions, excluding the conditions stated above, apply to Star Alliance Round the World Award travel.

Award travel, both international and domestic, must be completed within 1 year of the ticket issue date.
Prior to ticket issue: flight dates, routing (provided Award travel remains in the same zone), the ticket holder name, member or Nominee, can be changed.
All other changes require mileage to be re-credited and a new Award requested. Allow 3 working days for mileage to be re-credited.
After ticketing, travel dates or flight numbers for domestic travel can be changed with fee THB 500 / USD $16.00 Destination changes within Thailand are subject to a service fee of THB 1,800 / USD $60.00.
No mileage re-credit is permitted for domestic Award tickets.
For international travel, only flight dates or numbers can be changed, with a fee. No other changes are permitted, but mileage can be re-credited subject to a service fee of THB 3,750 / USD $125.00 for reginal routes THB 5700 / USD $190 for intercontinental routes, and a new Award requested. Routing changes or mileage re-credit after travel has commenced is not permitted. Totally unused and valid international Award tickets can be re-credited, subject to payment of the above fees.
Lost or stolen international Award tickets can be reissued, subject to a service fee of THB 3,750 / USD $125.00. A mileage re-credit for these tickets in part or full is not permitted.
For an Award re-credit, any expired miles contained in the Award will not be re-credited.

THAI only may issue Award tickets. All Award travel within Thailand is e-ticketed, paper tickets are no longer issued.
No stopovers or connecting flights are permitted for Award travel within Thailand.
International Award travel within zones 1-7 allows one stopover in each direction between origin and destination without fees.
One open jaw at point of turnaround or origin, within the same country, is also allowed without fees. Backtracking is not permitted.
International Award to/from a destination in Thailand that requires a flight connection must be on the first available flight, for example: London-Chiang Mai via Bangkok. However one stopover during the Award journey is permitted subject to a service fee of THB 2,850 / USD $95.00.
Backtracking is only permitted on intercontinental Award travel. Stopovers when backtracking, for example Kuala Lumpur-Bangkok-Sydney, are subject to a service fee of THB 2,850 / USD $95.00, with a maximum of 2 stopovers, and 1 stopover in each direction.
An onward connecting flight within 24 hours is not considered a stopover.
All taxes and surcharges associated with Award travel are the responsibility of the member or ticket holder and may be collected at ticket issue or during the Award journey.

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