本日(2月19日)出発を予定していた成田発バンコク行きTG677便は、使用機材となる到着便(バンコク発TG676便)の機材整備による大幅な遅延のため、下記スケジュールに変更となりました。ご利用予定のお客様には大変ご不便をお掛け致しますこと、心よりお詫び申し上げます。

 

遅延となるフライト
対象便 オリジナルのスケジュール 変更後のスケジュール(予定)
バンコク発TG676

2月19日

バンコク08:00発→成田15:50着

2月19日

バンコク23:59発→成田07:30翌日着

成田発TG677

2月19日

成田17:30発→バンコク22:30着

2月20日

成田09:01発→バンコク14:15着

※上記は2018年2月19日17時現在の予定です。

こちらより、更に変更となる場合もございます。何卒ご了承ください。

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FAQs


On Ground FAQs

Answer

International flights:Check-in counters open daily between 04:30 am – 01:00 am on the following day and each flight will be closed 40 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.

 

Domestic flights:Check-in counters open daily between 04:30 am – 22:30 am and each flight will be closed 30 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.

 

Please be aware that during morning and afternoon rush hours, it can often take two hours to reach the airport from a riverside hotel. Plan accordingly.

Answer

Please use entrance #2 to access THAI check-in counters for Domestic flights at row C.

 

Answer

International flights:  Your passport with visa (if required at the destination) and your ticket are required.

 

Domestic flights:  Only your ticket and I.D. card (Identification card) or passport (for foreigner) are required. In case of child with no I.D. card, please provide student I.D card or copy of house registration or birth certification.

 

Please present your Royal Orchid Plus card upon check-in, if you want credit for frequent flyer miles.

Answer

International law prohibits the placing of magnetised, Inflammable, corrosive, radioactive,oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury,munitions, fireworks and powerbank in checked or unchecked (carry-on) luggage.

 

In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.

 

Answer

THAI Royal First Class, Royal Silk Class passengers, Star Alliance First Class & Business Class passengers and Star Alliance Gold passengers flying on any Star Alliance flights are entitled to use THAI lounges at Suvarnabhumi Airport where they can relax or work while waiting for their flights to depart.


There are seven locations for THAI Departure Lounges. All international lounges are on the 3rd floor while domestic lounge is on the 2nd floor.


Royal First Lounge at concourse D has been allocated for First Class passengers with the capacity to accommodate 80 passengers at one time. Facilities include A-la-Carte dining room, private corners, slumber rooms, Wi-Fi internet and shower suites.


Four Royal Silk Lounges are located on 3rd floor of concourses D, C and E. In addition, the Royal Orchid Lounge at concourse E, with separate areas for First Class and Business Class passengers of THAI, Star Alliance carriers and Star Alliance Gold passengers departing on any of Star Alliance carriers or customer airlines. Facilities include buffet corner, snack and refreshment bar, Wi-Fi internet and shower facilities.


Domestic passengers may enjoy THAI Royal Silk Lounge located on 2nd floor, concourse A. Facilities include food corner, snack and non-alcoholic refreshment bar, Wi-Fi internet.


Our Royal Orchid Spa at concourse D, Level 3 which has neck-shoulder and foot massage primarily caters to Royal First and Royal Silk class passengers. Particular for Royal First class passenger, THAI provides with a full range of treatments, including our highlight three Spa Suites with Jacuzzi and tropical rainfall where passengers can relax in a tranquil atmosphere.


Remark:

•    Star Alliance Gold and Star Alliance Paid Membership cardholders are kindly requested to use Royal Silk Lounges and our Royal Orchid Lounge at Concourse C and E.
•    Star Alliance Gold and Star Alliance Paid Membership departing on Thai Smile flights are not eligible to access any of THAI’s lounges


Answer

All departing passengers should enter level 4 as check-in counters are located there.

 

International Flights

•    Royal First Class passengers should enter Entrance 1 for check-in at the Royal First check-in lounge. Royal First Class passengers shall be escorted by the staff from curbside through all services.
•    Royal Silk Class passengers and ROP Platinum cardholders should enter Entrance 1 for sit-down check-in service at Row A.
•    Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance 2 for dedicated check-in service at Row B.
•    Group of more than 10 passengers should enter Entrance 2 for dedicated group check-in service at Row D.
•    Premium Economy / Economy Class passengers should enter Entrance 4 for common check-in at Row H and J.

Self-service check-in kiosk and Internet check-in for THAI international flights
•    Self-service check-in kiosks for international flights located at Row H and J
•    Internet/Bag Drop counters for self-service check-in kiosk passengers located at Row H and J


Domestic Flights
•    Royal Silk Class passengers should enter Entrance 2 for dedicated check-in service at Row B.
•    Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance 2 for dedicated check-in service at Row B.
•    Economy Class passengers should enter Entrance 2 for common check-in at Row C
•    Group of more than 10 passengers should enter Entrance 2 for dedicated group check-in at Row C.

Self-service check-in kiosk and Internet check-in for THAI domestic flights
•    Self-service check-in kiosks for international flights located at Row D
•    Internet/Bag Drop counters for self-service check-in kiosk passengers located at Row C

予約・座席指定・支払いについて(日本出発の方向け)

Answer

タイ国際航空便につきましては必要ございません。ただし、変更やキャンセルの場合はタイ国際航空コールセンターにご連絡下さい。
リコンファームを必要とする航空会社もございますので、旅程に他社便を含む場合は、72時間前までに各航空会社にご確認ください。

Answer

下記のとおりご案内いたします。
ETK(Electronic Ticket Number)・・・  Eチケット番号(電子航空券番号)
Booking Reference  ・・・・・・・・・  予約番号
Fare Basis・・・・・・・・・・・・・  運賃タイプ
Flight ・・・・・・・・・・・・・・・   航空会社/便名
CL and Date ・・・・・・・・・・・・  予約搭乗クラスと日程
DEP(Departure time)・・・・・・・   出発時刻
NVB(Not Valid Before)・・・・・・・  記載日以前への日付変更不可
NVA (Not Valid After)   ・・・・・・・・   記載日以後への日付変更不可
ST(Reservation Status):OK・・・     予約確定
                                  :NS・・・     座席無し(座席を使用しない幼児のお子様)

Answer

宗教上または健康上の理由で特別なお食事をご希望の方は、ご出発の48時間前までにお申し込みの旅行会社または弊社日本地区コールセンターへお申し込みください。また、予約内容確認画面からもご予約いただけます。

Answer

タイ国際航空は国際線にて小さなお子様のための特別機内食を提供します。ご出発の48時間前までに、お申し込み先の旅行会社またはタイ国際航空 日本地区コールセンターにてお申込みください。予約内容確認画面からもご予約いただけます。

Answer

ご出発の48時間前までに、最寄りのタイ国際航空コールセンターにてご予約ください。

タイ国際航空運航の国際線では、生後6~10ヶ月のお子様には離乳食、生後6ヶ月以下のお子様には粉ミルクの提供が可能です。

ただし、タイスマイル運航便およびタイ国内線での提供はしておりません。
なお、粉ミルクや離乳食のブランドはご指定いただくことができませんので予めご了承ください。
航空券ご購入後、予約内容確認画面からもご予約いただけます。

Answer

5~11歳のお子様のご旅行には必ず同一クラスに12歳以上の付き添いの方が必要です。
付添いの方がいない場合は、搭乗までのエスコート、搭乗中のお世話、到着時のお迎え等、お子様の一人旅をお手伝いする有料サービスを手配いたします。事前に必要書類をご提出いただき、チェックイン時にはその書類のコピーをご提示ください。
ご出発都市のタイ国際航空コールセンターにご連絡の上、事前に予約をお済ませください。
詳しいご利用条件などは「お子様一人旅/中学高校生一人旅のご案内」をご覧ください。

 

Answer

国際線ではベビーベッド(弊社指定のお席の前の壁に設置)のご用意がございます。
生後6ヶ月未満、身長67cm・体重10kg未満のお子様に無料でご利用いただけます。
ご希望の方はご出発の48時間前までにコールセンターまでお知らせください。(数に限りがございます)
詳細は「ご搭乗時の健康に関して」の「乳幼児をお連れのお客様」をご参照ください。
個人のチャイルドシートは弊社指定の条件を満たしていれば、お子様運賃にてご搭乗される場合にご使用いただけます。
おむつの搭載はございませんが、トイレにておむつ交換台を設置しておりますので、ご利用ください。
(B737-400での運航便、TG2000-2999便は除きます。)

Answer

運賃に含まれる無料の受託手荷物許容量については、お客様のご搭乗クラスにより設定がございます。
詳細は、「手荷物に関するご案内」の「受託手荷物」をご覧ください。

Answer

お一人様につき一個までとなります。
サイズや重量の制限につきましては、「手荷物に関するご案内」の「機内持ち込み手荷物について」をご覧ください。

Answer

ご病気・車椅子が必要なお客様、お子様の一人旅をサポートいたします。

お客様の症状や医療機器のご使用などによっては、ご出発予定日10日以内に発行された診断書が必要な場合もございます。

機内で安全にお過ごしいただくためにもバンコク本社の最終的な判断が必要となりますので、遅くとも弊社5営業日前までにタイ国際航空オフィスまでご連絡ください。
また、タイ国際航空では車いすのご用意をいたしております。営業日2日前までにコールセンターへお知らせください。

なお、ご案内の詳細は「スペシャルリクエスト」の「病気やけがをされているお客様/車いすをご利用のお客様へ」をご確認ください。

Answer

タイ国内線につきましては、クラスに関わらず座席指定サービスはご利用いただけません。
ご希望がございましたら国内線チェックイン時に空港係員へお申し出ください。

Answer

タイ国内線のみの航空券をタイ国際航空ウェブサイトでご購入の場合のみ可能です。

Answer

団体向け運賃はタイ国際航空コールセンター、窓口、オンラインを通じた販売はございません。お近くの旅行会社にご相談ください。

Answer

ご予約時の航空券種別の規約条件に準じて、アップグレードできる場合がございます。

Answer

ご予約方法、条件詳細につきましては下記ページをご確認ください。
タイ国際航空ではペットを機内に連れて入ることは出来ず、 受託手荷物としてのお預かりとなります。(受入国の制限に準じる)
ただし、お身体の不自由なお客様をサポートする盲導犬、聴導犬、介助犬(路線に制限あり)に限り機内への同行が可能です。(無料)

 

ペットをお連れのお客様はこちら
スポーツ用品または携帯音楽楽器

Answer

国際線搭乗区間(タイ国際航空運航便に限る)につきまして、ご出発48時間前まで、ご購入の方法に従って予約内容確認/事前リクエストにてオンライン上の手続きが可能です。

それ以降は、ご出発当日の空港のチェックインカウンターにて承ります。ご搭乗の24時間前からはi-チェクインにてオンライン上で座席指定することができます。

Answer

航空券をクレジットカードにてご購入されたお客様は、ご自身でタイ国際航空ウェブサイトより発行いただけます。

詳しくは、「各種お手続き・お問い合わせ」の「オンライン領収書(e-receipt)発行」をご覧ください。

Answer

クレジットカード Visa / Master Card / JCB /AMEX**/DINERS & DISCOVER CARD(2016年9月06日より)がご利用いただけます。

所定以外のカードはご利用になれません。
詳しくは、「予約・購入・払い戻しについて」の「日本発航空券のご予約発券について」をご覧ください。

Answer

タイ国際航空ウェブサイトでは、カード保有者でない方の航空券もご予約/ご購入いただけます。

ただし、タイ国際航空はご利用のクレジットカードが有効であることを確認する権利を有します。
また、日本地区コールセンターでのご購入のお客様には、ご搭乗前日までに「クレジットカード使用同意書」及びご本人確認書類を提出していただいております。

詳しいお手続き方法は「予約・購入・払い戻しについて」の「クレジット使用同意書」をご確認ください。

Internet Check-in FAQs

Answer

This service is THAI online check-in which gives you more convenient online check-in for both domestic and international THAI flights

Answer

It’s very simple.  Just select iCheck-inand identify yourself by entering your last name, combined with either confirmed booking reference or electronic ticket number. Then continue, the systems will immediate process to check-in for you. Additionally, Internet check-in supports multiple passenger check-in including infants from the same and different booking reference, travelling on the same flight.

Answer

Yes, the Internet Check-in is available from 24 hours up to 1 hour before flight schedule departure time.

Answer

Electronic ticketed only.

Answer

Multiple passengers check-in is available (individual and group), maximum 99 passengers in the same or different booking code.
- After passengers check in their flight, information of special meals (in case that you have submited your requests prior), seat number,baggage allowance will be displayed. 
- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.
- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country

Answer

Internet Check-in cannot allow to the passenger who specifies their requirements such as special assistance at the airport; wheelchairs, medical attention, children travelling alone, including passenger travels with sport equipment, passenger travels with pets and passenger travels with overweight/size baggage.

Answer

Yes, and you can also change your seat on connecting THAI flights, which will be automatically through checked-in for you if the flights are in the same reservation code.

 

Besides, your THAI return flight in the same reservation code, within 24 hours, will be automatically checked-in too. But if your connecting flight is on another airline, a seat change is not allowed.

 

Answer

For technical reasons some connecting flights may not display. Airport check-in staff will be pleased to assist you with connecting check-in and seating changes.

Answer

Yes, you are allowed to update your Frequent Flyer by selecting your frequent flyer airline , enter number and select to save.

Answer

Yes, after the Review Check-in page has been confirmed (or time-out) additional changes to seating, FFP numbers or even cancel check-in can be made by re-entering Internet Check-in with the same reservation code.

Answer

- For all Domestic flights (in Thailand), you are allowed to print your boarding pass with A4 size paper from home. Besides, the Mobile Boarding Pass and Passbook (applicable only for Apple mobile devices) are also applicable when you travel to domestic flight depart from BKK, CNX, HKT providing the purchase of electronic tickets is not made via web or telephone sale.
- Please present your boarding pass, baggage, ID card or passport along with credit/debit card used to purchase this ticket(if applicable) at THAI bag drop counter (Bangkok International Airport Counter C1) at least 45 minutes before flight departure.
- If you are unable to print your boarding pass, please contact THAI bag drop counter at the respective airports for issuing your boarding pass.
- If you have no baggage to register, please proceed directly to the boarding gate and present your ID card or passport to THAI staff at the boarding gate.

 

Answer

From now on, when you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.
Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
• Please present your travel documents, boarding pass or mobile boarding pass and baggage to register including credit/debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airport ( At Bangkok, International Counter J1-J5/H1-H5) at least 60 minutes prior to your flight departure.
• If you cannot print your own boarding pass, please contact THAI Internet Check-in counter at the respective airports for boarding pass issuance and travel documents verification.

Answer

International law prohibits the placing of magnetised, Inflammable, corrosive, radioactive,oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury,munitions,and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.

Answer

If you are traveling solely on THAI for the duration of your journey, please familiarize yourself with our following baggage rules:
The baggage allowance is divided to two concepts:
    1. For travel outside Canada and the U.S.A, the following regulations are:
      -  Royal First Class : 40 kg (88 lbs.); Royal Silk Class : 30 kg (66 lbs.);  Premium Economy and Economy Class passengers : 20 kg (44lbs.).
      -  Royal Orchid Plus Gold Card Members are entitled to check an additional 20 kg (44 lbs)
      -   Royal Orchid Plus Silver Card Members can check an additional 10 kg (22 lbs.)
         ??? Child (2-12 years) occupying a seat is entitled to the same free baggage as an adult passengers.
         ??? Infant (not occupying seat) are allowed 10 kg (22 lbs.) excluding one fully-collapsible child stroller, pushchair, or infant carrying basket.
    2.    For travel to/from Canada and the U.S.A., the following regulations apply two pieces of   check baggage.
       - The sum of the three dimensions (length+height+width) for each piece cannot exceed 158 cm.(62 inches). 
       - The maximum weight per piece is 32 kg (70 lbs.) for Royal First and Royal Silk Class and 23 kg (50 lbs.) per piece for Premium Economy and Economy Class.
          ??? Child (2-12 years) occupying a seat is entitled to the same free baggage as an adult passengers.
          ??? Infant (not occupying seat) is entitled to one piece of checked baggage, the sum of whose three dimensions does not exceed 115 cm.(45 inches) at maximum weight of 23 kg  Plus one fully-collapsible child stroller or pushchair or infant-carrying basket
Note: Frequent Flyer Gold Members are permitted to one extra piece in any class of services

 

         If your journey involves multiple airline partners, please be aware that baggage rules may vary. In some cases, the baggage rules that apply for your journey may be those of our partner airlines, please contact your travel agent or our ticketing/reservation agent for further advice.

 

Answer

THAI will do our best to ensure your checked baggage is always transported on the same flight(s). Then we strongly encourage you to also place a tag with similar information inside your bag to facilitate identification. To download and print baggage name card, please click Baggage id card

Answer

In Thailand, one hour before international departures and 45 minutes for domestic departures. At airports abroad, check-in times vary, but generally no later than one hour prior to departure.

Answer

Your assigned seating may be released for other passengers.

Answer

1. If you are the credit card owner, and had used your card to purchase a ticket yourself, the documents required to be presented during check-in are: your itinerary receipt, photo ID or passport, and the credit card used for the purchase.

2. If the travelling passenger is not the credit card owner, the documents required during check-in include; the new itinerary receipt (for details, see Regulations), and photo ID or passport.

 

Kiosk(キオスク)チェックインについて

Answer

空港でカウンターの列に並ばずに、自動チェックイン機(キオスク)を利用して、お客様ご自身でチェックイン手続きを行っていただけるサービスです。キオスクの画面指示に従って必要情報のご入力後に搭乗券をお受け取り下さい。

Answer

ご出発時刻の12時間前から1時間前まで座席指定や変更ができ、専用の手荷物お預けカウンターで荷物をお預かりします。
手荷物お預けカウンターのオープン時間はチェックインの時間と同様の2時間半まえから40分前までです。(2017年12月現在)

Answer

表示された画面でTHAI(タイ国際航空)を選択していただき、言語をお選び下さい。
予約番号、Eチケット番号、マイレージカード番号、パスポート、または搭乗券のバーコードからお客様の情報を識別します。
入力が必要なその他の情報は、画面指示に従い入力の上、搭乗券をお受け取りください。

Answer

ご搭乗に際し、お手伝いが必要なお客様(車椅子のご利用、病気やけがのために当社指定の診断書が必要なお客様、お子様の一人旅など)、スポーツ用品やペットの同伴、超過手荷物の手続きが必要なお客様は キオスク・チェックイン・サービスをご利用いただけません。

通常のチェックインカウンターにてお手続きを承ります。

なお、手荷物に関するご案内の詳細はこちらをご覧ください。

Answer

キオスク・チェックイン時に手荷物タグをプリントすることができます。

画面の案内にしたがい、お客様ご自身でタグをつけていただき、専用の手荷物カウンターへお預けください。

Answer

タイバンコクのスワンナプーム国際空港をはじめ、東京成田空港、ロンドンヒースロー空港、ドイツフランクフルト空港、デンマークコペンハーゲン空港に設置しております。(2016.06現在)

Answer

インターネットチェックイン(i-チェックイン)とモバイルチェックインがございます。
詳しくは「i-チェックインについてのご案内」をご覧ください。

Mobile Check-in FAQs

Answer

With The Mobile Check-in service, use your internet-enabled mobile phone, simply check-in for your flights from THAI Mobile Application or https://m.thaiairways.com.  Just select Check-in and identify yourself by entering your last name, combined with confirmed booking reference, electronic ticket number or Frequent Flyer number. Then continue, the systems will immediate process to check-in for you. Additionally, this Mobile

 

Answer

All passengers holding e-Tickets  except passengers requiring special assistance at the airport.

Answer

Mobile Check-in is available from 24-1 hours prior to your flight departure.

Answer

You can check-in for individual and multiple passengers, maximum 99 passengers in the same and different booking code.
- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.
- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country

Answer

The Mobile Boarding Pass and Passbook (applicable only on Apple mobile devices) is the electronic boarding pass containing a 2D barcode, used to replace an original boarding pass. Recently, the mobile boarding pass and passbook are available for passenger holding an electronic ticket which is not purchased via web or telephone sale, traveling to domestic flights depart from Bangkok, Phuket, Chiang Mai.
Beside, when you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.
Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.

Answer

You have to retrieve the mobile boarding pass from your mobile phone and make sure the entire barcode is visible to be scanned. Then present it at any checkpoints at the airport.

Answer

You can present your travel documents, mobile boarding pass or Passbook and baggage to register including credit/debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airport ( At Bangkok, International Counter J1/J2, Domestic at Counter C15) at least 60 minutes prior to your flight departure.

Answer

You do not need to check-in again at the airport. Just contact the THAI mobile check-in counter and provide your flight information and your boarding pass will be printed. If you have already proceeded to the security checkpoint, you can contact THAI Royal Silk Lounge (business class) or boarding gate for printing your boarding pass replacement.

Royal Orchid Holidays FAQs

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We offer you great deals at competitive prices. Royal Orchid Holidays offers a vast range of options to provide maximum flexibility of choice allowing you to create your own dream holidays.

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Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com

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Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com

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Taxes and service charges are included in all ROH’s rates except some extra charge (if applicable) such as gala dinner, minibar, etc.

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The rates shown on the website/system is average nightly rate, per room, for each room category displayed.

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Sure, you can. Please fill in number of guests and number of room once you hit search button. The system will organize the appropriate room type for you.

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All the rates are changeable depending on the fluctuation of the exchange rate. However, the definite booking will reserve both room and displayed rates in the website/system.

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You can reserve up to 4 rooms per booking. If you need more rooms, you may make the additional bookings. Please note that rooms are subject to availability.

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Of course, you can. Anyway, all the requests are subject to availability and cannot be guaranteed by ROH. Please kindly recheck with hotel upon your arrival.

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All the special requests are on request basis only and subject to the availability. Please kindly recheck with hotel upon your arrival.

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You cannot change your booking. Please cancel the original booking and book a new one.

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Booking online can be paid via credit card only and we accept only VISA and MASTERCARD.

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Booking online can be paid via credit card only. No other method of payment can use at the moment.

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You can cancel the booking online by clicking on your booking number in an email confirmation and follow our cancellation procedure. Please note that the cancellation fees may be applied according to the cancel date. Please recheck the policies while you make the booking or in your reservation.

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No. Royal Orchid Holidays have no policy to charge for the merchant fees. However, the additional -border fee may be applied. Visa International OR MASTER CARD and your issuer bank card might charge the fees to all payment settle outside the card's issuing country as our online payment gateways is in Thailand.

 

Answer

Please send your request to roh.customerservices@thaiairways.com within 30 days after the booking is made.

Royal Orchid Plus FAQs

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Royal Orchid Plus membership is open to any individual 2 years of age or older.

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No, you must be enrolled in the program prior to flight departure, or when using the services of Travel Partners that are eligible for mileage accrual.

Click here to enroll instantly.

 

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Yes, ROP enrollment forms are available on every THAI flight. We will send enrollment form which are filled by passengers to ROP department.

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Enrollment forms are available at all THAI offices world-wide.

Please allow up to 3 weeks for your enrollment to be processed.

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· By quoting your Royal Orchid Plus membership number when making reservations with THAI, airline partners, your travel agent, or

with hotel and car rental partners helps to ensure automatic mileage credit.

· Presenting your card at flight check-in is also advised so that check-in staff can ensure your membership number has been correctly

included in your reservation.

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Yes, tickets and boarding passes should be kept until the miles appear in your account.

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For the FAQ “What do I do when miles are not automatically credited to my account?”
Please change to the following.

For flights with THAI that are not credited within 3 days after the flight date you can submit an online claim by accessing your account using your membership number and PIN, then go to Mileage Management.
For flights with Star Alliance airlines that are not credited within 14 days after the flight date you can also submit an online claim at Mileage Management.
If your online claim is not successful you can then claim by:
Scan the boarding pass and e-ticket and send by email to ropsvc@thaiairways.com and include your membership number.
Send the boarding pass and e-ticket by fax to +66 (0) 2545 3300 and include your membership number.
For claims with hotel and car rental partners, these can also be submitted online or with the partner. Visit Earn Miles for complete details.

Answer

There are reasons, most of which can be easily avoided or explained.
•    Always quote your membership number at reservations and present your card at check-in.
•    Check that you name and membership number on your flight boarding pass or travel partner receipt are identical to the information on your Royal Orchid Plus card. If there are any errors, miles will not automatically be credited to your account.
•    If you have changed your flight time or date and not informed reservations or presented your card at check-in, again miles will not be credited automatically.
•    Award travel does not accrue miles.
•    Some discounted Economy Class fares on Star Alliance and partner airlines are not eligible for mileage accrual. Check with the airline you are flying with if miles are earned. • Miles earned with partner hotel stays or car rentals are determined by the paid rate. Again check with the partner if your paid rate will earn miles.

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Miles are earned by each individual account holder and cannot be transferred or combined with other Royal Orchid Plus, or other Star Alliance frequent flyer programme accounts.

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Yes, Qualifying Miles that determine membership status are earned on THAI and Star Alliance operated flights. The number of Qualifying Miles is determined by the paid fare and/ or distance or sector flown.

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Qualifying Miles earned with THAI and Star Alliance operated flights determines Royal Orchid Plus membership status - Member, Silver or Gold. See Status & Benefits on our home page for full details.

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First Class 150% of actual miles flown
Business Class 125% of actual miles flown
Premium Economy Class 110% of actual miles flown
Economy Class 100% of actual miles flown

 

Discounted Economy Class fares in booking class G earns 50% of actual miles flown and on international flights in V / W classes 25% of actual miles are earned. Discounted fares on Star Alliance airlines may also earn reduced mileage, or may not be eligible for mileage accrual.

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Yes, these can be replaced by contacting the Members Service Centre in Bangkok, your local THAI office or by sending your replacement request to ropsvc@thaiairways.com

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Selected Awards can be redeemed instantly at Redeeming Miles.
•    THAI Air Awards within Thailand
•    THAI Air Awards
•    International (Departure from Bangkok only)
•    Hotel Stay Awards
•    Promotional Awards
Contact THAI reservations world-wide to redeem:
•    Air Awards and Mileage Upgrade Awards for international travel

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As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees.
When redeeming for another person, including family members, they must be one of your Award Nominees.
Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes each calendar year. Each change is subject to a service fee.
Fees are payable in Baht in Thailand and US Dollar in all other countries.
Award Nominee fees are waived for Gold status members.
Your Award Nominee can be updated instantly at Manage Your Account, or by requesting an Award Nominee form at any THAI office world-wide.

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Yes, the same mileage is required for children's Award tickets as they earn the same miles as adults for paid flights.

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If your account does not contain sufficient mileage for your preferred Award, up to 30,000 miles per Award can be purchased by contacting THAI world-wide.
Points to miles transfers can also be made with credit and charge card partners Contact your card issuer for transfers and allow at least 2 weeks for miles to be credited to your account.

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Air Awards
•    Once ticketed only flight dates and times may be changed for Air Awards subject to service fees, and you must contact THAI reservations to request these changes.
•    Destination changes for Air Awards within Thailand can be requested subject to service fees. Re-credit of domestic Air Awards is not permitted.
•    No other changes are permitted to international Air Awards. However, these Awards can be re-credited to your account, less any expiring miles, and subject to service fees. A new Award may then be requested.
•    Any changes on Star Alliance Award Travel is subject to Star Alliance Award travel conditions.
 
Mileage Upgrade Awards
•    Once miles have been deducted and upgraded travel is confirmed on THAI, these Awards cannot be re-credited.
•    Valid for one year from the date of issue, Mileage Upgrades that are not used on the designated flight may be used for another flight within the same Award zone.
•    Upgrade Awards can also be redeemed or selected Star Alliance Airlines. Hotel Awards
•    Once issued, no changes can be made to a Hotel Award
 
Certificates
•    Valid Certificates can be re-credited, less any expiring miles, and subject to service fees. A new Hotel Award can then be requested.

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•    Lost or stolen tickets international tickets or Hotel Award Certificates can be reissued subject to service fees. A police report must be provided for a stolen ticket when reissuing at any THAI city ticketing office.
•    Lost or stolen Air Award tickets within Thailand cannot be replaced under any circumstance.

Online purchasing Extra Excess Baggage allowance

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Prices Online purchasing extra baggage allowance will be applied on table of the rates below

 

Online purchasing Excess Baggage
Zone Route Weight Prices(USD Prices (THB
0 Between Bangkok and Chiang Mai, Phuket, Krabi 5 7 250
10 14 500
15 20 675
20 26 900
25 32 1,100
30 38 1,300
1 1. Between Bangkok and Dhaka,Phnom Penh, Kunming, Vientiane,Kuala Lumpur, Yangon,  Singapore, Hanoi, Ho Chi Minh

2. Between Chiang Mai and Kunming

3. Between Hong Kong and Taipei

4. Between Taipei and Seoul

5. Between Karachi and Muscat
5 32 -
10 63 -
15 95 -
20 126 -
25 158 -
30 189 -


2
1. Between Bangkok and Beijing, Guangzhou, Chengdu, Shanghai, Xiamen, Hong Kong, Bangaluru, Mumbai, Kolkata, Delhi, Hyderabad, Chennai, Denpasar, Jakarta, Kathmandu, Manila, Colombo, Taipei

2. Between Phuket and Hong Kong, Beijing

3. Between Hong Kong and Seoul
5 40 -
10 80 -
15 120 -
20 160 -
25 200 -
30
240 -
3 Between Bangkok and Perth, Sapporo, Fukuoka, Haneda, Osaka, Nagoya, Narita, Busan, Seoul, Muscat, Karachi, Islamabad, Lahore, Dubai, Teharan 5 100 -
10 200 -
15 300 -
20 400 -
25 500 -
30 600 -
4 Between Bangkok and Brisbane, Melbourne, Sydney, Moscow 5 105 -
10 210 -
15 315 -
20 420 -
25 525 -
30 630 -
5 1. Between Bangkok and Auckland, Brussels, Copenhagen, Frankfurt, Munich, London, Milan, Rome, Oslo, Paris, Stockholm, Zurich

 

 

2. Between Phuket and Frankfurt, Copenhagen, Stockholm

5 193 -
10 385 -
15 578 -
20 770 -
25 963 -
30 1,155 -
Answer

 Online purchasing extra baggage allowance on http://www.thaiairways.com  is non-refundable, non-endorsable and non-transferable.

Answer

Online purchasing extra baggage allowance is applicable only in weight concept and is in pentads basis (every 5kgs will be counted). The maximum online extra baggage allowance 30kg per one passenger is allowed.

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 An online extra baggage allowance must be made at least 24 hours prior to flight departure and it is valid only for the flight and date shown on the Ancillary voucher.

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 Online purchasing extra baggage allowance is available to all passengers (except Group booking, Stand by passenger and Infant passenger are not applicable) whose tickets have been issued for Thai Airways operated flights only.

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 Passenger is required to present the Ancillary Voucher at airport check-in counter on departure. The Ancillary Voucher will be available to view and print on confirmation of purchase step. System will automatically send confirmation of purchasing Excess Baggage by email, mobile which is registered in Thailand only.

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 One time online purchase extra baggage allowance is allowed only per person and per sector in each booking. Any additional Excess Baggage over online purchased amount must be charged with the standard rate upon presentation of baggage at departure airport.

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Only Visa/MasterCard both credit and debit cards are acceptable for online payment with currency in Thai Baht ,US Dollar and Euro.

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Online purchase Extra Baggage Allowance is available for THAI route net world wide.

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Please provide the Booking Reference or Ancillary Number as well as the flight number/date that you have booked/flown including the passenger name and last name to bkknc.office@thaiairways.com, THAI will issue the payment certificated and send email back to you. 


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