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Tarmac Delay Contingency Plan

  • Thai Airways International Contingency Plan For Lengthy Tarmac Delays


  • Thai Airways International (“THAI”) fully complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays as required. In the event of a lengthy tarmac delay affecting THAI’s scheduled and charter international flights that depart from or arrive at a U.S. airport, our contingency plan is as follows:
  • 1. THAI will not allow its aircraft to remain on the tarmac at a U.S. airport for more than 4 hours before permitting passengers to deplane unless:
  • - the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
  • - air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
  • 2. For all flights covered by this Plan, THAI will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
  • 3.For reservations made one week or more prior to departure, THAI will allow that reservation to be held at the quoted fare without payment or cancelled without penalty for at least 24 hours after the reservation is made. A quoted fare amount may vary slightly due to currency exchange changes effecting foreign taxes.
  • 4. Passengers on the delayed flight will be notified of the delay every 30 minutes while the aircraft is delayed, including the reasons for any tarmac delay if they are known. Beginning 30 minutes after scheduled departure time and every 30 minutes thereafter, passengers will be notified that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.
  • 5. THAI will make sufficient resources available to implement this Plan.
  • 6. THAI will coordinate this Plan with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at all U.S. airports that THAI serves, including U.S. diversion airports.
  • 6.  THAI will coordinate this Plan with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at all U.S. airports that THAI serves, including U.S. diversion airports.
타이항공 한국 지사 / 대표자 : 수티촉로리짓 / 서울 중구 세종대로 92 (태평로 2가,한화금융센타 -태평로, 15층) / TEL : (02) 3707-0114
통신판매업신고 : 제2009-서울중구-1370호 / 사업자 등록번호번호 : 104-84-02595 / 이메일주소 무단수집거부
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