타이항공 홈페이지가 아닌 스카이스캐너를 통해 타이항공을 예약하는 경우 시스템 오류가 일어나 최저가를 찾아가는 과정에서 승객이 지정한 날짜가 아닌 다른 날로 예약되는 경우가 있으므로 이용시 유의하시기 바랍니다. 

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Customer Service - Royal Orchid Holidays

Please contact us if you have problems with Royal Orchid Holidays bookings (hotel, activity).

 

Complaints 

• Any complaint regarding a service should be brought to the attention of the hotel accommodation or service provider as early as possible during your stay in order for the complaint to be handled without any delay. However if you are not satisfy, it should be notified to us in writing by email to  roh.complaint@thaiairways.com  within 1 month of the date of service with all supporting documents and the following details for investigation :

   • Passenger’s name

   • Booking number

   • Date of travel

   • Name of hotel or product with reason for complaint

• Any complaint received after 1 month of the date of service will not be investigated. 

 

 

 

Customer Service - Royal Orchid Plus / Frequent Flyer

To find complete program information and manage menber account online at www.thaiairways.com/rop

Inquire about Royal Orchid Plus / Frequent Flyer program and member information at:

Email : ropsvc@thaiairways.com

Telephone : 66 (0) 2356 1111
Fax : 66 (0) 2545 3300