추석연휴 기간동안 타이항공 홈페이지에서 인터넷으로 항공권 예약발권을 하실 경우 아래 내용을 확인하여 주십시오.

(추석 연휴기간 : 2017930-109)

1.   신용카드로 지불하는 경우

     타이항공 홈페이지에서 신용카드로 결제하시는 항공권 구매는 연휴기간에도 계속 가능합니다.

2.   현금(송금)으로 지불하는 경우,

     연휴기간에는 타이항공은 휴무입니다

     2-1. 9 28일까지 현금결제로(송금) 인터넷 항공권 구매하는 경우,

            9 28일 오후 5시 이전까지 타이항공 발권부 또는 예약부와

            유선상으로 입금 확인을 하신 경우에만 발권이 가능합니다.

     2.2. 929일부터 10 7일 기간 현금결제로(송금) 인터넷 항공권 구매하는 경우,

            현금결제는(송금) 불가 합니다.(신용카드 결제를 이용하여 주십시오)

     2-3. 108일부터 109일 기간 현금결제로(송금) 인터넷예약 하는 경우

            업무가 개시되는 1010일부터 예약후 72시간이내 타이항공 발권부

            또는 예약부와 연락이 되어 입금확인을 해주시면 발권이 가능합니다.


      입금확인이 되지 않은 경우에는 예약이 취소됨을 양지해 주시기 바랍니다.

 

     감사합니다.

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Please contact us if you have problems with bookings or just need help with the web site.
Phone Number : (66)2-5451778, 5451780-,1 5454283
Fax Number : (66)2-5453946
Hours : Mon-Fri : 08:00-17:00 (Bangkok Time)
 

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Phone Number : (66)2-5451764
Hours : Mon-Fri : 08:00-17:00 (Bangkok Time)
 

Complaints 

Any complaint regarding a service should be brought to the hotel or service provider’s attention as early as possible during the Traveller’s stay in order for the complaint to be handle without any delay. However if not satisfy it should be notified to us in writing by email to roh.complaint@thaiairways.com  within 1 month of the date of service with all supporting documents and the following details for investigation :
   • Passenger’s name
   • Booking number
   • Date of travel
   • Name of hotel or product with reason for complaint
Any complaint received after 1 month of the date of service will not be investigated.
 

Refund

After commence of travel, no refund in part or in full will be given for services included in the package programme and not utilized by the passengers.
Whenever a refund is required, selling offices are requested to e-mail to roh.refund@thaiairways.com as soon as possible with all supporting documents and the following details for investigation :
   • Passenger’s name
   • Booking number
   • Date of travel and reason for utilization
   • Letter of certification (if any) 
After the investigation is completed, we will confirm the gross amount to be refunded to the selling office. A no show or late cancellation fee will be deducted. An administration fee at equivalent of USD25 will be applied if cancel the whole booking.
Any requests for refund over than 60 days after the completion of commencement of travel, reimbursement may not be considered should the request for refund is received by us later than 60 days after the completion of ROH package.