추석연휴 기간동안 타이항공 홈페이지에서 인터넷으로 항공권 예약발권을 하실 경우 아래 내용을 확인하여 주십시오.

(추석 연휴기간 : 2017930-109)

1.   신용카드로 지불하는 경우

     타이항공 홈페이지에서 신용카드로 결제하시는 항공권 구매는 연휴기간에도 계속 가능합니다.

2.   현금(송금)으로 지불하는 경우,

     연휴기간에는 타이항공은 휴무입니다

     2-1. 9 28일까지 현금결제로(송금) 인터넷 항공권 구매하는 경우,

            9 28일 오후 5시 이전까지 타이항공 발권부 또는 예약부와

            유선상으로 입금 확인을 하신 경우에만 발권이 가능합니다.

     2.2. 929일부터 10 7일 기간 현금결제로(송금) 인터넷 항공권 구매하는 경우,

            현금결제는(송금) 불가 합니다.(신용카드 결제를 이용하여 주십시오)

     2-3. 108일부터 109일 기간 현금결제로(송금) 인터넷예약 하는 경우

            업무가 개시되는 1010일부터 예약후 72시간이내 타이항공 발권부

            또는 예약부와 연락이 되어 입금확인을 해주시면 발권이 가능합니다.


      입금확인이 되지 않은 경우에는 예약이 취소됨을 양지해 주시기 바랍니다.

 

     감사합니다.

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FAQs

General Information

Q: Why Royal Orchid Holidays?

A: We offer you great deals at competitive prices. Royal Orchid Holidays offers a vast range of options to provide maximum flexibility of choice allowing you to create your own dream holidays.

 

Q: If I have a problem booking my vacation package online, to whom shall I contact?
A: If you are having a problem booking online, please email to us at
roh.customerservices@thaiairways.com

 

Q: What if I have a problem while I am on my vacation?

A: Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com

 

Make a booking

Q: Are the room rates included taxes and service charges?

A: Taxes and service charges are included in all ROH’s rates except some extra charge (if applicable) such as gala dinner, minibar, etc.

 

Q: Are the rates shown in the website/system per room or per person?


A: The rates shown on the website/system is average nightly rate, per room, for each room category displayed.

 

Q: Can I ask for extra bed in room?

A: Sure, you can. Please fill in number of guests and number of room once you hit search button. The system will organize the appropriate room type for you.

 

Q: Why has the room rate changed?

A: All the rates are changeable depending on the fluctuation of the exchange rate. However, the definite booking will reserve both room and displayed rates in the website/system.

 

Q: How many of maximum room can I book?

A: You can reserve up to 4 rooms per booking. If you need more rooms, you may make the additional bookings. Please note that rooms are subject to availability.

 

Q: Can I make the special request on our reservation?

A: Of course, you can. Anyway, all the requests are subject to availability and cannot be guaranteed by ROH. Please kindly recheck with hotel upon your arrival.

Q: How do we know the response of special request?

A: All the special requests are on request basis only and subject to the availability. Please kindly recheck with hotel upon your arrival.

 

Amend a booking

Q: How can I make changes to my booking?

A: You cannot change your booking. Please cancel the original booking and book a new one.

 

Payment, Cancellation, and Refund

Q: How can we pay for my reservation?

A: Booking online can be paid via credit card only and we accept only VISA and MASTERCARD.

Q: I am now making the reservation online but I don’t have a credit card. What should I do? Do you have any other method of payment online?

A:  Booking online can be paid via credit card only.   No other method of payment can used at the moment.

Q: How to cancel the booking? Are there any fees?

A: You can cancel the booking online by clicking on your booking number in an email confirmation and follow our cancellation procedure. Please note that the cancellation fees may be applied according to the cancel date. Please recheck the policies while you make the booking or in your reservation.

Q: Do you have any extra charge if I pay by credit card?

A: No. Royal Orchid Holidays have no policy to charge for the merchant fees. However, the additional -border fee may be applied. Visa International OR MASTER CARD and you issuer bank card might charge the fees to all payment settle outside the card's issuing country as our online payment gateways is in Thailand.

Q: If I need a receipt, what would I do?

A: Please send your request to roh.customerservices@thaiairways.com within 30 days after the booking is made.