Denpasar (Bali) Flights resume on 1 December 2017.

The following Denpasar (Bali) flights resume on 1 December 2017.

TG431   Bangkok-Denpasar    08.50 - 14.15
TG432   Denpasar-Bangkok    16.10 - 19.25



Passengers travelling during 27 November - 10 December 2017 can waive fees for rebooking to the new date within the ticket validity, rerouting to arrive/depart from Jakarta or request a refund.

To rebook, reroute or a request a refund, passengers may contact nearest THAI offices or contact THAI Contact Center at Tel. +66 2 356 1111

Passengers are advised to check THAI website regularly for updates.


THAI Contact

Thai Airways International Denpasar
Ticketing and Reservation : +62 (0) 361 288141
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : denpasar.customer@thaiairways.com

Thai Airways International, Denpasar Airport
THAI Service Desk is located on 2nd Floor, 12.00-16.00
 
Thai Airways International Jakarta
Ticketing and Reservation : +62 (0) 21 390 3588
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : jkt.ticketing@thaiairways.com

Thai Airways International Call Center, Bangkok, Thailand (24 hours) +66 (0) 2 356 1111


Ministry of Foreign Affairs Contact

Hotline of Royal Thai Embassy, Jakarta Tel: +62 811 186253
Facebook of Royal Thai Embassy, Jakarta: Facebook.com/rtejakarta



Last updated: 30 November 2017, 16.15hrs (GMT +8)

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Thai Airways International Contingency Plan For Lengthy Tarmac Delays

Thai Airways International (“THAI”) fully complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays as required.  In the event of a lengthy tarmac delay affecting THAI’s scheduled and charter international flights that depart from or arrive at a U.S. airport, our contingency plan is as follows:
  •  1.  THAI will not allow its aircraft to remain on the tarmac at a U.S. airport for more than four hours before permitting passengers to deplane unless:
  •    - the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
  •    - air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations. 

  • 2.  For all flights covered by this Plan, THAI will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

  • 3.  For all flights covered by this Plan, THAI will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

  • 4.  Passengers on the delayed flight will be notified of the delay every 30 minutes while the aircraft is delayed, including the reasons for any tarmac delay if they are known.  Beginning 30 minutes after scheduled departure time and every 30 minutes thereafter, passengers will be notified that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

  • 5.  THAI will make sufficient resources available to implement this Plan.

  • 6.  THAI will coordinate this Plan with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at all U.S. airports that THAI serves, including U.S. diversion airports.
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