Denpasar (Bali) Flights resume on 1 December 2017.

The following Denpasar (Bali) flights resume on 1 December 2017.

TG431   Bangkok-Denpasar    08.50 - 14.15
TG432   Denpasar-Bangkok    16.10 - 19.25



Passengers travelling during 27 November - 10 December 2017 can waive fees for rebooking to the new date within the ticket validity, rerouting to arrive/depart from Jakarta or request a refund.

To rebook, reroute or a request a refund, passengers may contact nearest THAI offices or contact THAI Contact Center at Tel. +66 2 356 1111

Passengers are advised to check THAI website regularly for updates.


THAI Contact

Thai Airways International Denpasar
Ticketing and Reservation : +62 (0) 361 288141
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : denpasar.customer@thaiairways.com

Thai Airways International, Denpasar Airport
THAI Service Desk is located on 2nd Floor, 12.00-16.00
 
Thai Airways International Jakarta
Ticketing and Reservation : +62 (0) 21 390 3588
Office hours : Monday – Friday : 08.00-17.00
Closed : Saturday, Sunday and Public Holiday
Email : jkt.ticketing@thaiairways.com

Thai Airways International Call Center, Bangkok, Thailand (24 hours) +66 (0) 2 356 1111


Ministry of Foreign Affairs Contact

Hotline of Royal Thai Embassy, Jakarta Tel: +62 811 186253
Facebook of Royal Thai Embassy, Jakarta: Facebook.com/rtejakarta



Last updated: 30 November 2017, 16.15hrs (GMT +8)

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News & Announcements

Dear all concerned,

Paris incident  on friday night 13th NOV15 will have a profound impact on the number of Air Travel for a sector in and out of France.

Please be advised/notified on the ticket handling procedures for TG online passenger holding TG document (217) as follow;

For TG document issued worldwide except Thailand before 14NOV15 with travel period during 14NOV15-14DEC15

1. Reservation Change for sector from/to Paris

1.1 Authorize to change date of travel within ticket validity without fee and surcharges  for any TG online passenger for sector to/from Paris.

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

2.    Rerouting/Reissuing :

2.1  Authorize to reroute/reissue ticket within its validity without fee and surcharges . The routing may be changed to a destination within Europe which flight operated by TG only.

2.2  Recalculation shall  be corresponding to the original fares and TFCs paid.

   2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.

   2.2.2  When the new itinerary results in a lower fare, no credit of the residual amount will be made.

3. Refund

3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30DEC15.

3.2 For non refund ticket, the conditions remain unchanged.

Notation on the Remark field on the PNR:

"Involuntary change due to Paris incident"

Please comply and disseminate to concerned functions under your supervision.

 

14 November 2015

 


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