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| Home | Help |
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| SMS Services Help |
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1. What is “SMS for TG Info”? |
This service is provided by Thai Airways International Public Company Limited. It is an alternative communication channel offered to our valued customers. You can simply request, and easily obtain the information from THAI via SMS from any mobile device, anywhere, at anytime. No any apply or register prior to use this service.
Please find more details at “Conditions of Service” ( Conditions of Service) |
| 2. How to Use |
You can send SMS to “451-4455” with specific commands. (SMS Query Commands)
And you will receive a return SMS.
You may request basic formats of SMS query commands by sending a blank SMS or “Help” to 451-4455. |
| 3. SMS Query Commands |
3.1 Flight Information
3.2 Flight Schedule
3.3 View Booking
3.4 Cargo Flight Schedule
3.5 Cargo e-Tracking |
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3.1 Flight Information:
Provides details flight information of requested flight and date.
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| Format: |
FI TGFlightNumber Date |
| Example1: |
FI tg628 20mar
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| Example2: |
FI tg628 20 (for TG 628 of 20th of current month) |
| Example3: |
FI 628 (for TG 628 of current date) |
| Note: Movement times (estimated or actual time), arrival terminal, and current weather conditions will be added in the return SMS, if you request the next 24 hrs flight information. |
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3.2 Flight Schedule: Provides details information on flight schedule of requested route and date.
See Airport Code. |
| Format: |
FS BoardPointOffPoint Date |
| Example1: |
FS bkkhkg 20mar |
| Example2: |
FS bkk hkg (for BKK-HKG of current date) |
Note: You may find some special notes on the return SMS for instance
*1: Arrival the following day
*2: Arrival the following 2 days
CHANGED: There is some changes on the flight. You can find more details simply by sending SMS with FI Command. |
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| 3.3 View Booking: : Provides details information on requested booking reference. |
| Format: |
MB BookingCode LastName |
| Example: |
MB abc123 sawasdee |
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| 3.4 Cargo Flight Schedule: Provides details information on cargo flight schedule of requested route and date. See Airport Code |
| Format: |
KF BoardPointOffPoint Date |
| Example: |
KF bkkhkg 20mar |
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| 3.5 Cargo e-Tracking: : Provide latest status of cargo service to a customer |
| Format: |
KT MAWB (FHAWB) |
| Example1: |
KT 21701234567 |
| Example2: |
KT 21701234567 tci012345 |
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| 4. Airport Code |
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| 5. Request SMS Check-in |
| The Request Short Message Service Check-in is initiated by the passenger by sending the requested PNR to TG through your mobile for pre check-in. Then TG sends the successful checked-in response to passenger(s). |
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| Conditions to Perform SMS Check-in: |
1. Your mobile phone number must be registered in Thailand.
2. Using booking code (PNR) of ROYAL or Amadeus to start check-in.
3. Check-in time is available within 24-2 hours prior to departure time.
4. Passenger having connecting flights is available with confirmed reservation in same PNR.
5. Maximum passenger are 4 adults (include children) plus 4 infants in the same PNR.
6. Not available for passenger who has special assistant requested. |
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| Request SMS Check-in Process: |
| 1. After sending CI xxxxxx (Reservation code) to 4514455, TG will send the successful check-in message to your Mobile phone. |
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| You have completed your checked-in |
| Flight: |
TG100 |
| Date: |
10Oct |
| From: |
Bangkok |
| To: |
Chiang Mai |
| Departure time: |
0800 |
| Class: |
Economy |
| Name: |
Brown/KMR |
| Seat: |
32A |
| Name: |
Brown/JCHD |
| Seat: |
32B |
| Please collect your Boarding Pass at THAI baggage drop counter at the respective airports at least 45 minutes prior to departure for Domestic flight and 60 minutes prior to departure for International flight. Otherwise your seat(s) would be released. |
| ■ Bangkok International Airport, please contact counter Row C15 for Domestic flight and counter Row J1 for International flight. |
■ Please remember to take these items to the Airport:
1.Electronic ticket receipt or paper ticket
2.ID card, Travel documents (Passport, Visa and health
certificates if applicable)
3.Baggage checked
Thank you for flying THAI
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| 2. You have to proceed to THAI Check-in counter at the respective airports at least 1 hour prior to flight schedule departure time (International flights) and 45 minutes prior to flight schedule departure time (Domestic flights) in order to verify your travel documents, boarding pass issuance and baggage registration. |
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| 6. Charging Policy |
| • There will be no charge on this service from THAI. However, the SMS rates of your mobile operator may apply. |
| • Primary information of local service charge in Thailand is around 2.00 THB (+) per a return SMS. The rate can be slightly different the mobile operators. This SMS charge is “Phone-to-Application” SMS services, which is different from normal “Phone-to-Phone” SMS services. Your promotion or package of “Phone-to-Phone” SMS is not applied for this service. |
| • You can also use this service when you abroad. However, an additional roaming services fee will be applied depending on the country and the local mobile operator of your destination. |
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| 7. Conditions of Service |
| • The service is available for any mobile devices which support SMS either basic mobile phones or smart phones.
• SMS Query Service is now available for the customers using a mobile phone registered with AIS, DTAC, and True Move.
• At the first phase, the service is available for mobile telephone numbers registered in Thailand only.
• The services will provide on-line real time information at the request time. The data is subjected to change, please recheck for the latest information.
• The sender name of SMS Query System is “TGINFO”. Please make sure that you receive a SMS from “TGINFO”.
Note. At present, THAI provides 2 types of SMS Service. One is SMS Broadcast, of which the information sent from THAI to you under the sender name, “THAIAIRWAYS”. Another is SMS Query, of which the information is requested by the customers, and the return SMS will be sent under the name of “TGINFO”.
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| 8. Comments & Feedbacks |
| Your comments and feedbacks are most welcome, and will be used for our service improvement. Please send it to net.flightrsvn@thaiairways.com |
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| 9. Terms of Use |
| Click here to view Terms of Use. |
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