Air Awards on THAI

All Award Travel is on one-way and a round-trip basis and all sectors must be confirmed prior to ticketing. One stopover in each direction between origin and destination, and one open jaw at point of turnaround or origin, are allowed on international flights. An open jaw at origin must remain in the same country. Backtracking is not permitted.

Travel from/to a destination in Thailand that requires a connecting flight, does permit a stopover subject to service fees or the traveller must continue on the first available flight. No stopovers or connections are allowed on domestic travel within Thailand.

Backtracking is allowed only on roundtrip intercontinental Award Travel, provided that Bangkok is the connecting point for onward travel. Stopover charges apply for up to 2 stopovers, one stopover in each direction. Onward connecting flights within 24 hours are not considered a stopover.

Once Award travel reservations are confirmed, tickets must be issued by the date advised by reservations staff, or reservations are automatically cancelled. Award tickets can be issued instantly at all THAI offices with on-line service, while at least 3 days prior to your scheduled departure is required for ticketing at THAI offices that are not yet able to offer this instant service. Award Travel must be completed within 1 year of the ticket issue date.

If Award travel does not originate or terminate in Bangkok, a few simple calculations are necessary. Using the mileage table you can calculate the one-way distance between all THAI destinations and determine the Award level.

For example, Hong Kong-Bangkok-London

Bangkok To/From Actual Miles
Auckland 5,947
Bengaluru 1,549
Beijing 2,057
Brisbane 4,520
Brussels 5,747
Busan 2,304
Chengdu 1,186
Chennai 1,379
Colombo 1,485
Copenhagen 5,358
Denpasar 1,848
Dhaka 963
Dubai 3,046
Frankfurt 5,584
Fukuoka 2,313
Guangzhou 1,047
Hanoi 606
Haneda 2,869
Ho Chi Minh 453
Hong Kong 1,049
Hyderabad 1,500
Johannesburg 5,599
Isalamabad 2,206
Jakarta 1,444
Karachi 2,310
Kathmandu 1,378
Kolkata 1,009
Kuala Lumpur 754
Kunming 784
Kuwait 3,521
Lahore 2,067
London 5,928
Los Angeles 8,256
Madrid 6,326
Manila 1,363
Melbourne 4,568
Milan 5,610
Moscow 4,391
Mumbai 1,878
Munich 5,459
Muscat 2,830
Nagoya 2,677
New Delhi 1,824
Osaka 2,592
Oslo 5,380
Paris 5,858
Penang 589
Phnom Penh 322
Perth 3,319
Rome 5,499
Seoul 2,286
Singapore 889
Shanghai 1,787
Sapporo 3,148
Stockholm 5,167
Sydney 4,679
Taipei 1,555
Tokyo 2,869
Vientiane 315
Xiamen 1,354
Yangon 372
Zurich 5,618

 

Chiangmai To/From Actual Miles
Kunming 491
Tokyo 2,771

 

Dubai To/From Actual Miles
Chennai 1,826
Kuwait 531

 

Hong Kong To/From Actual Miles
Phuket 1,427
Seoul 1,295

 

Karachi To/From Actual Miles
Muscat 550

 

Manila To/From Actual Miles
Osaka 1,651

 

Phuket To/From Actual Miles
Frankfurt 5,778
Perth 3,004
Taipei 1,919
Tokyo 3,246

 

Seoul To/From Actual Miles
Taipei 914

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  • The following conditions apply to Award travel on THAI, Star Alliance and Partner airlines.
  • For online Award redemption at www.thaiairways.com/rop miles are deducted from your account after the Award transaction is completed.
  • For Awards issued by a THAI office, miles are deducted from your account within 3 working days of obtaining confirmation of Award reservations or before ticket issue, whichever comes first.
  • If Award tickets are not issued within 30 days after reservations are confirmed, you must contact THAI for mileage credit. Any expired miles cannot be re-credited.
  • Award tickets must be issued by members, or by others who present written authorization for ticket pick-up.
  • Prior to ticket issue, you may change Award travel flight dates, or routing provided Award travel remains in the same zone. The Award recipient names are subject to Award transfer conditions.
  • All other changes require mileage to be re-credited to your account and new reservations requested. Allow 3 working days for mileage re-credit.
  • After Award tickets within Thailand are issued you may change travel dates or flight numbers, change to another domestic destination or re-credit the Award which are subject to service fees. Domestic tickets are valid for 1 year from the date of issue.
  • International Award tickets are valid for 1 year from the date of issue, and once issued you may change travel dates or your flight number with a service fee. In the event that departure is changed earlier than originally ticketed, the Award must be re-credited and a new Award ticket issued. Additional taxes may apply. All other changes require mileage to be re-credited, subject to service fees, and new reservations being requested.
  • Once travel has commenced no routing changes or mileage re-credits are permitted. Totally unused and valid international Award tickets may be returned for a mileage re-credit, subject to service fees. Lost or stolen valid international Award tickets are not eligible for mileage re-credit, but can be reissued subject to service fees.
  • All applicable taxes and surcharges are the responsibility of the Award ticket holder.
  • Award travel, both international and domestic, must be completed within 1 year of the ticket issue date.
  • Prior to ticket issue: flight dates, routing (provided Award travel remains in the same zone), the ticket holder name, member or Nominee, can be changed.
  • All other changes require mileage to be re-credited and a new Award requested. Allow 3 working days for mileage to be re-credited.
  • After ticketing, travel dates or flight numbers for domestic travel can be changed with fee THB 500 / USD $16.00
  • Tickets can be recredited with a fee of THB 1,800 / USD $60.00
  • For international travel, only flight dates or numbers can be changed, with a fee. No other changes are permitted, but mileage can be re-credited subject to a service fee of THB 3,750 / USD $125.00 for reginal routes THB 5700 / USD $190 for intercontinental routes, and a new Award requested. Routing changes or mileage re-credit after travel has commenced is not permitted. Totally unused and valid international Award tickets can be re-credited, subject to payment of the above fees.
  • Lost or stolen international Award tickets can be reissued, subject to a service fee of THB 3,750 / USD $125.00. A mileage re-credit for these tickets in part or full is not permitted.
  • For an Award re-credit, any expired miles contained in the Award will not be re-credited.

 

  • THAI only may issue Award tickets. All Award travel within Thailand is e-ticketed, paper tickets are no longer issued.
  • No stopovers or connecting flights are permitted for Award travel within Thailand.
  • International Award travel within zones 1- 6 allows one stopover in each direction between origin and destination without fees.
  • One open jaw at point of turnaround or origin, within the same country, is also allowed without fees. Backtracking is not permitted.
  • International Award to/from a destination in Thailand that requires a flight connection must be on the first available flight, for example: London-Chiang Mai via Bangkok. However one stopover during the Award journey is permitted subject to a service fee of THB 2,850 / USD $95.00.
  • Backtracking is only permitted on intercontinental Award travel. Stopovers when backtracking, for example Kuala Lumpur-Bangkok-Sydney, are subject to a service fee of THB 2,850 / USD $95.00, with a maximum of 2 stopovers, and 1 stopover in each direction.
  • An onward connecting flight within 24 hours is not considered a stopover.
  • All taxes and surcharges associated with Award travel are the responsibility of the member or ticket holder and may be collected at ticket issue or during the Award journey.