We are here to provide the support you need. Whether it’s resolving an issue, arranging special assistance, or answering your questions, Thai Airways is ready to help. Use the information below for quick assistance, or contact the THAI Customer Contact Center at:
Email: eureservations@thaiairways.com
Phone: +47 23 50 92 71
Please note that all communication is in English.
Media enquiries
All media enquiries, interview requests and official statements are handled exclusively by the Corporate Communications Department. For media enquiries, please contact bkkkdoffice@thaiairways.com.
FAQs
Here you’ll find answers to the most frequently asked questions about bookings, baggage, check-in, travel conditions, and much more – so you can get the help you need quickly.
Can’t find the answer? Our Customer Contact Center is here to assist you.
THAI World Wide Offices
Use our search tool to find contact details in your area and get the support you need..
THAI Contact Center
Thai Airways has established a comprehensive Contact Center network covering both Thailand and International markets. The service within Thailand is known as the Thailand THAI Contact Center (TTCC), while the International service network is operated under the Overseas THAI Contact Center (OTCC). Together, these centers ensure 24-hour global support and uphold THAI Airways’ commitment to its world-renowned service philosophy — “Smooth as silk.” To find telephone numbers.
SERVICES
Flight Support
Our team is here to assist with any flight-related issues to ensure a hassle-free experience.
Special Service Request & Assistance
Customized support for passengers with specific needs.
Royal Orchid Plus Service
Manage your Royal Orchid Plus membership, making it easy for members to update profiles, claim miles, and enjoy exclusive benefits.
Flight Disruption Certificate
Lost & Found
Customer Feedback