All Documents

Below are the current ticket handling procedures for THAI passengers holding TG documents (217) issued in Australia.

Agency Debit Memo (ADMs) Policy and Agency Credit Memo (ACMs) Policy for Travel Agents
Procedures for Thai Airways Ticket Agents
Booking policy for POS and POI Policy eff 01SEP25
AGENT ADVICE: 23 JUL 2025
Married Segment Violation Policy
AGENT ADVICE: Guidelines for Breaking Married Segments Policy eff Immediately
Rules and Penalties for Married Segment Control - MSC
Baggage Allowance
AGENT ADVICE: 5 MAR '25
Fraudulent GDS bookings
AGENT ADVICE: 29 NOV '24
Australian Border Operations Centre Notification
AGENT ADVICE: 15 NOV '24 - New Passport Information update eff 15Nov24
GDS Booking Policy
AGENT ADVICE: 3 JUN '24
Ticketing Procedures
AGENT ADVICE: 12 APR '24 For THAI Customers
Reinstatement of GDS refunding
AGENT ADVICE: 18 MAR '24
Ticketing Procedures
AGENT ADVICE: 12 JAN '24 For THAI Customers (Perth Flights only)
Ticketing Procedures
AGENT ADVICE: 12 JAN '24 For THAI Customers
Ticketing Procedures
AGENT ADVICE: 1 NOV '23 For THAI Customers
Ticketing Procedures
AGENT ADVICE: 26 SEP '23 For THAI Customers
Ticketing Procedures
AGENT ADVICE: 17 AUG '23 For THAI Customers
Ticketing Procedures
AGENT ADVICE: 28 MAR '23 Updated Ticket Handling Procedures for 2020-21 COVID flight suspensions
Ticketing Procedures
AGENT ADVICE: 07 DEC '22 Reservation Surcharge
Ticketing Procedures
AGENT ADVICE: 30 NOV '22 For THAI Customers
Ticketing Procedures
AGENT ADVICE: 30 OCT '22 Reservation Surcharge