How can we help you?

Preferred Seats are seats in economy cabin, and seats on First Class Zoning which can be selected by eligible customers up to 48 hours prior to flight departure.

All eligible customers can purchase Preferred Seat, if available.

You can purchase Preferred Seat at www.thaiairways.com or contact THAI Customer Contact Center within 48hours before flight departure, and On board if available.

You will be able to select and pay for a seat on each flight leg of your journey, when your itinerary includes connecting flights or stops where you leave the airport.

It is not possible to purchase Preferred Seat from Bangkok to Domestic flights in Thailand right now.

Preferred Seat is available on all THAI Airways International flights which is operated by THAI.

It’s not possible right now to use ROP miles to purchase Preferred Seat.

If you decide to cancel your trip, Preferred Seat purchase is nonrefundable, but you can keep the document to use on the next flight, if Preferred Seat is available. 

Preferred Seat purchase will be refunded if you did not get to sit in a Preferred Seat. Our system will do offer the similar seat characteristics. The allocated seat row may also be changed; however, the system will ensure you are allocated a new seat of the same type. For instance, seat 35D, which is a “Preferred Seat”, may be changed to 42E, which is also a “Preferred Seat”.

Preferred Seat purchase is Non re routable. If you decide to change your destination, your Preferred Seat will be automatically cancelled and new Preferred Seat must be purchased.

If your ticket is issued by another airlines, but you are travelling on flight operated by THAI, please contact our THAI Customer Contact Center , THAI Worldwide Offices or at check in.

Please contact digital-accounting@thaiairways.com.

Yes, it is generally possible to pre-book seats in all travel classes on domestic flights.

Online seat reservation is possible until 48 hours before departure of your flight while booking or Manage My Booking. For booking less than 48 hours seat assignment can be done at check-in counter on the travelling date or within 24 hours you might do ICHECK-IN.

Preferred Seats are seats in economy cabin, and seats on First Class Zoning which can be selected by eligible customers up to 48 hours prior to flight departure.

All customers are eligible to purchase Preferred Seats, if available. 

You can purchase a preferred seat online at www.thaiairways.com, via the THAI app, through the THAI Customer Contact Center up to 48 hours before departure, at the check-in counter before departure, and on board if available.

You will be able to select and pay for a seat on each flight leg of your journey, when your   itinerary includes connecting flights or stopover.

 Preferred Seats is currently unavailable on domestic flights in Thailand.

For safety reasons, not everyone can select and sit in an exit row. Exit row seating restrictions are required and to be consented. Exit row restriction and condition: Exit row seats are situated either next to or immediately behind the emergency exit door, so in the unlikely event of an evacuation, passengers are expected to assist in the opening of the emergency exit door and must be willing to cooperate with cabin crew. In order to comply with international safety regulations and requirements, the following passengers will not be eligible to be pre-allocated emergency exit seating:

• Passengers under 18 years old
• Passengers travelling with infants
• Pregnant passengers
• Passengers with restricted mobility (including those using wheelchairs or other assistive devices)
• Passengers that are not in full fitness, or are too frail or impaired at time of travel.
• Unaccompanied minors (UM)
• Buddhist monks/novices
• Passengers travelling with escort dogs/services dogs
• Deportees/Inadmissible
• Passengers requiring an extended seatbelt
• Passengers with ‘Baggage in Seat (CBBG) Once at the airport, THAI staff and/or its representatives will check whether passengers meet the conditions above. If the passenger is found not eligible to sit in an emergency exit seats according to the above conditions, and where payment has already been made, passengers will not be eligible for a refund.

Preferred Seat is available on all THAI Airways International flights that are operated by THAI.

Currently it is not possible to use ROP miles to purchase Preferred Seat.

If you decide to cancel your trip, Preferred Seat purchase is nonrefundable, but the document can be kept to use on your next flight, if Preferred Seats are available. 

Preferred Seat purchase will be refunded if you did not get seated on Preferred Seat .

You will be offered a new  Preferred Seat with similar seat characteristics. The allocated seat row may also be changed; however, the system will ensure you are allocated a new seat of the same type. 

For instance, seat 35D, which is a “Preferred” Seat, may be changed to 42E, which is also a “Preferred” Seat.

If you decide to change your flight, your preferred seat will automatically be cancelled. To select the same seat with extra legroom if available, or to choose a similar seat with extra legroom, please contact the THAI Customer Contact Center (+46 8 502 825 83).

Preferred Seat purchase is non-reroutable . If you decide to change your destination, your Preferred Seat will be automatically cancelled and new Preferred Seat must be purchased.

If your ticket was issued by another airline but you are traveling on a flight operated by THAI, please contact our THAI Customer Contact Center or inquire at check-in.

Please contact digital-accounting@thaiairways.com

Yes, you can also change your seat on connecting THAI flights. This can be done during online check-in, via the THAI app, or through check-in kiosks.

Standard special meal can be requested on international flights not less than 48hrs before flight departure.

Child meal can be requested on international flights not less than 48hrs before flight departure.

Infant meal can be requested on international flights not less than 48hrs before flight departure.

Please contact the THAI Customer Contact Center.

Email: eureservations@thaiairways.com
Phone: +46 8 502 825 83

THAI no longer requires that you reconfirm your flight but please contact THAI to cancel your reservation if your travel plans change. Many airlines still require reconfirmation. If your journey includes a portion on another airline you may have to reconfirm onward journeys at least 72 hours before departure.

If your name contains Swedish letters such as å, ä or ö, please enter them as follows:

• Å = AA

• Ä = AE

• Ö = OE

If your name contains a hyphen (-), replace it with a space.
Apostrophes (’) should not be included in the name.

Examples:

• Mårtensson → MAARTENSSON

• Lindström → LINDSTROEM

• Karl-Åke O’Neil → KARL AAKE ONEIL

The following information are as guideline.

ETK means Electronic Ticket Number.

Booking Reference means Reservation Code.

Fare Basis means Fare Type.

Flight means Airline and Flight.

CL and DATE means Class and Date.

DEP means Departure Time.

NVB – NVA means Ticket Validity.

NVB: Not Valid Before.

NVA: Not Valid After.

ST means Reservation Status which are;

                        OK means  You are confirmed on this flight.

                        NS means No Seat. This refers to an infant not occupying a seat.

Yes, passengers are required to carry this type of baggage with conditions. More details can be found in Baggage Policy.

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• For domestic flights within Thailand, you can print your boarding pass at home on A4 paper. In addition, Mobile Boarding Passes and Passbook (Apple devices only) are valid when traveling on domestic flights from Bangkok, Chiang Mai, or Phuket.
• Please present your boarding pass along with your baggage, ID card or passport at THAI's baggage drop counter at least 45 minutes before departure.
• If you are unable to print your boarding pass, please contact THAI’s baggage drop counter at the airport to have it printed.
• If you have no baggage to check in, you can proceed directly to the gate and present your ID card or passport to THAI staff there.

Digital check-in: You can check in digitally 48–24 hours before departure. This allows you to select your seat and make any necessary changes. Boarding passes can either be saved digitally to your wallet or printed on paper.

Counter check-in: At the airport, you can use manual check-in counters to check in or self-service kiosks to check in and print your boarding pass.

THAI will do our best to ensure your checked baggage is always transported on the same flight(s). Then we strongly encourage you to also place a tag with similar information inside your bag to facilitate identification. To download and print baggage name card, please click Baggage id card

We also recommend placing a tag with similar information inside your bag to help with identification.

You can get baggage tags in several ways:

1. At the check-in counter: At the airport, you can use the manual check-in counters to check in. You will also receive your boarding pass there.

2. Self-service kiosks: At the airport, you can print baggage tags at the check-in kiosks. Once printed, you can proceed to the self-service bag drop counter to check in your baggage.

Click here for Online Excess Baggage Rate

Excess baggage purchased online at www.thaiairways.com is valid for one year from the date of purchase. Conditions may vary depending on the flight and travel date. The purchase is non-refundable, non-transferable, and cannot be rebooked. Please note that the electronic document (EMD) is not automatically reissued if your flight or travel date is changed. To have the EMD reissued, please contact eureservations@thaiairways.com.

Online purchasing Excess Baggage allowance is applicable only in weight concept and is in pentads basis (every 5kgs will be counted). The maximum online Excess Baggage allowance 50 KGs per one passenger is allowed.

An online Excess Baggage allowance must be made at least 24 hours prior to flight departure.

Online purchasing Excess Baggage allowance is available to all passengers in Booking Flow and Manage My Booking (except Group booking, Stand by passenger, Infant passenger, and Mileage Upgrade passenger are not applicable) whose tickets have been issued for Thai Airways operated flights only.

Online purchasing Excess Baggage allowance is available on www.thaiairways.com or THAI App.

The passenger must present the electronic document (EMD) at the check-in counter at the airport on the day of departure. A confirmation of the extra baggage purchase will automatically be sent by email to the address registered in the booking.

Excess baggage online can be purchased once per person and flight sector in each booking. Any additional baggage beyond what has been purchased online will be charged at the applicable rate at check-in at the departure airport.

Credit card

- Visa, MasterCard.
- American Express, JCB, UnionPay and UATP however, these credit card options are not available in every departure city.

Debit card
Visa and MasterCard worldwide journey

Direct payment
China pay, Alipay for journey from China

QR Code
- SCB
- KTC

Other Channel
- PAYPAL
- LINEPAY
- WeChatPay
- SAMSUNGPay

Online purchase Excess Baggage allowance is available for THAI route net worldwide.

Online E-receipt is available to all passengers via the website or by sending a request to digital-accounting@thaiairways.com. Please provide the booking reference or Electronic Miscellaneous Document (EMD) number, as well as the flight number and date of your flight, including the passenger’s first and last name. THAI will issue the receipt and send it to you by email.

You can find more information here.

International law prohibits the placing of magnetised, Inflammable, corrosive, radioactive,oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury,munitions,and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.

THAI will do our best to ensure your checked baggage is always transported on the same flight(s). Then we strongly encourage you to also place a tag with similar information inside your bag to facilitate identification. To download and print baggage name card, please click Baggage id card

In Thailand, one hour before international departures and 45 minutes for domestic departures. At airports abroad, check-in times vary, but generally no later than one hour prior to departure.

Your assigned seating may be released for other passengers.

When checking in for an international flight with THAI, you will need to present your passport, boarding pass, and a visa if required by your destination. Make sure you have all necessary travel documents before your departure day. If you need more information, please contact the local authorities or the embassy of the country you are traveling to.

This service is THAI online check-in which gives you more convenient online check-in for both domestic and international THAI flights

It’s very simple.  Just select iCheck-in and identify yourself by entering your last name, combined with either confirmed booking reference or electronic ticket number. Then continue, the systems will immediate process to check-in for you. Additionally, Internet check-in supports multiple passenger check-in including infants from the same and different booking reference, travelling on the same flight.

Yes, the Internet Check-in is available from 24 hours up to 1 hour before flight schedule departure time.

Multiple passengers check-in is available (individual and group), maximum 99 passengers in the same or different booking code.

- After passengers check in their flight, information of special meals (in case that you have submited your requests prior), seat number,baggage allowance will be displayed. 
- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.
- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country

Internet Check-in cannot allow to the passenger who specifies their requirements such as special assistance at the airport; wheelchairs, medical attention, children travelling alone, including passenger travels with sport equipment, passenger travels with pets and passenger travels with overweight/size baggage.

Yes, and you can also change your seat on connecting THAI flights, which will be automatically through checked-in for you if the flights are in the same reservation code.

Besides, your THAI return flight in the same reservation code, within 24 hours, will be automatically checked-in too. But if your connecting flight is on another airline, a seat change is not allowed.

For technical reasons some connecting flights may not display. Airport check-in staff will be pleased to assist you with connecting check-in and seating changes.

Yes, you are allowed to update your Frequent Flyer by selecting your frequent flyer airline , enter number and select to save.

Yes, after the Review Check-in page has been confirmed (or time-out) additional changes to seating, FFP numbers or even cancel check-in can be made by re-entering Internet Check-in with the same reservation code.

· For domestic flights within Thailand, you can print your boarding pass at home on A4 paper. In addition, Mobile Boarding Passes and Passbook (available for Apple devices only) are valid when traveling on domestic flights from Bangkok, Chiang Mai, or Phuket.

· Please present your boarding pass along with your baggage, ID card or passport at THAI’s baggage drop counter at least 45 minutes before departure.

· If you are unable to print your boarding pass, you can contact THAI’s baggage drop counter at the airport to have it printed.

· If you have no baggage to check in, you may proceed directly to the gate and present your ID card or passport to THAI staff there.

· Digital check-in: You can check in digitally 48–24 hours before departure. This allows you to select your seat and make any necessary changes. Boarding passes can either be saved digitally to your wallet or printed on paper.

· Counter check-in: At the airport, you can use manual check-in counters to check in or self-service kiosks to check in and print your boarding pass.

Mobile check-in can be easily done by downloading THAI Mobile Application. Please identify yourself by typing in your last name, reservation code, electronic ticket number or Royal Orchid Plus (ROP) number. Additionally, the system allows multiple passengers with same and different reservation code traveling on the same flight to check-in together.

All passengers holding an electronic boarding pass except for passenger who has specific special care needs, such as sick passengers, passengers requiring a wheelchair, children traveling alone, passengers with sports equipment, passengers with pets and passengers with baggage exceeding the limit.

Mobile phone check-in is available from 24-1 hours before departure.

Multiple passengers (up to 99) can be check in altogether at once with the same and different reservation codes

• Group traveler can choose to receive boarding pass via email, with this option the boarding pass will be sent to each passenger's email.
• Passengers traveling on international flights need to comply with the security system of that country by preparing necessary documents in advance, which are determined by the country of destination.

Mobile boarding pass and Passbook (for the iOS operating system) are electronic boarding pass that is used in place of the paper boarding pass. This service is a service for passengers who did not purchase tickets through phone or website, but hold an electronic boarding pass. Currently, those traveling domestically departing from Bangkok, Phuket, and Chiang Mai as well as passengers departing from Bangkok to all international destinations with required passport information and travel documents according to entry regulations of the country of destination can print their own boarding pass from home or select to receive mobile boarding pass via mobile phone. Additionally, iOS users can choose to receive a Passbook Boarding Pass. If a passenger is traveling from other countries that do not require passport information to be sent electronically to the immigration office of the country of destination in advance and have passport information and travel documents that are valid in accordance with the regulations of that country, passenger can print their own boarding pass on A4 paper.

You can check in your baggage no later than 60 minutes before departure at the Bag Drop counters at the airport. Show your electronic boarding pass on your mobile phone to check in and receive baggage tags. If you have no baggage to check in, you may proceed directly to the designated gate.

You can check your luggage 60 minutes before flight departure at airport Bag Drop counter and present your electronic boarding pass via mobile phone or Passbook to check in and print a sign indicating your travel destination on the baggage. At Suvarnabhumi Airport Domestic check in counter is located at counter C15, International check in counter is located at J1 / J2. 60 minutes before the flight departure time. Those who do not have luggage can proceed directly to the designated gate.

You do not need to check in again at the airport. Simply proceed to THAI Mobile Check-in counter and inform your flight details to the staff and you will receive a hard copy ticket. If you have passed the search point, you can request to receive a replacement ticket at the lounge (for Business class passengers) or at the designated boarding gate.

Self Check -in kiosks provide automated check-in service for more ease and convenience with no need to queue at check-in counters when flying with THAI on domestic routes, departing from Bangkok on international travel and at selected airports worldwide. Simply follow the kiosk prompts, enter the required information and receive your boarding pass.

Select or change seats up to12 hours prior to flight departure

Conveniently leave checked bags at dedicated THAI BAG–DROP counters

Select THAI on the homepage and then choose your preferred language. Identify yourself by selecting one of the five methods:

• Booking reference,

• E-ticket number,

• Frequent flyer number,

• Passport, or

• Boarding pass barcode,

and follow the remaining steps until you receive your boarding pass.

Those who require special airport service or assistance such as wheelchairs, medical attention, children travelling alone, or those travelling with sports equipment, pets or overweight/oversize baggage are not able to use this automated service.

At selected airports, baggage tags are also printed by the kiosk. Follow the instructions on attaching tags to your baggage then leave bags at BAG DROP counters.

Bangkok Suvarnabhumi , Oslo, Stockholm, London Heathrow, Frankfurt, Cophenhagen, Tokyo(Narita), Osaka(Kansai international), Fukuoka and Sapporo (New Chitose).

If you require special assistance at the airport, you can contact THAI staff at the check-in counters for support. More information is available in TRAVEL INFORMATION

You can contact: eureservation@thaiairways.com or +46 8 502 825 83.

THAI Royal First Class, Royal Silk Class passengers, Star Alliance First Class & Business Class passengers and Star Alliance Gold passengers flying on any Star Alliance flights are entitled to use THAI lounges at Suvarnabhumi Airport where they can relax or work while waiting for their flights to depart.

There are seven locations for THAI Departure Lounges. All international lounges are on the 3rd floor while domestic lounge is on the 2nd floor.

Royal First Lounge at concourse D has been allocated for First Class passengers with the capacity to accommodate 80 passengers at one time. Facilities include A-la-Carte dining room, private corners, slumber rooms, Wi-Fi internet and shower suites.

Four Royal Silk Lounges are located on 3rd floor of concourses D, C and E. In addition, the Royal Orchid Lounge at concourse E, with separate areas for First Class and Business Class passengers of THAI, Star Alliance carriers and Star Alliance Gold passengers departing on any of Star Alliance carriers or customer airlines. Facilities include buffet corner, snack and refreshment bar, Wi-Fi internet and shower facilities.

Domestic passengers may enjoy THAI Royal Silk Lounge located on 2nd floor, concourse A. Facilities include food corner, snack and non-alcoholic refreshment bar, Wi-Fi internet.

Our Royal Orchid Spa at concourse D, Level 3 which has neck-shoulder and foot massage primarily caters to Royal First and Royal Silk class passengers. Particular for Royal First class passenger, THAI provides with a full range of treatments, including our highlight three Spa Suites with Jacuzzi and tropical rainfall where passengers can relax in a tranquil atmosphere.

Remark:

•    Star Alliance Gold and Star Alliance Paid Membership cardholders are kindly requested to use Royal Silk Lounges and our Royal Orchid Lounge at Concourse C and E.
•    Star Alliance Gold and Star Alliance Paid Membership departing on Thai Smile flights are not eligible to access any of THAI’s lounges

Booking online can be paid via credit card only. No other method of payment can use at the moment.

- When you normally book THAI operated flights at thaiairways.com, during secure payment click the Cash+Miles icon, you can then log into your account and choose from a range of miles for partial payment. The cash portion is then recalculated for online payment by a major credit card and miles are deducted from your account.

- If you redeem a round trip Royal Silk or Royal First class award ticket on THAI and cannot confirm the award seat reservation, you may consider THAI MAX EXPRESS to use miles for ticket purchase. THAI MAX EXPRESS can be used only for travel departing from Bangkok to selected destinations in Europe, Australia, New Zealand, Japan, and Korea. Making a reservation, please call the THAI Contact Center in Bangkok 02 356 1111. More information, click here

Credit card

- Visa, MasterCard.
- American Express, JCB, UnionPay and UATP however, these credit card options are not available in every departure city.

Debit card
Visa and MasterCard worldwide journey

Direct payment
China pay, Alipay for journey from China

QR Code
- SCB
- KTC

Other Channel
- PAYPAL
- LINEPAY
- WeChatPay
- SAMSUNGPay

Access to website and click manage my booking then click E-receipt, fill your reservation code or Ticket number

The Ticket number and Reservation code are in the itinerary receipt

Passenger can update sponsor name, address and Tax ID before printing the only one time. But if you write the wrong address, please send a request e-mail to digital-accounting@thaiairways.com

You can request a receipt up to a maximum of 5 times.

You can request an e-receipt for all tickets purchased directly from Thai Airways, either through our website or the THAI Customer Contact Center.

Currently, receipts are provided for tickets which issued from www.thaiairways.com or issued from THAI Airways International Public,CO.LTD office within Thailand.

No, you can’t. For excess baggage, you can be contact at the Ticket Counter for a receipt.

A receipt can be requested for each individual ticket issued, but not for group tickets. To obtain a receipt for group tickets, please email digital-accounting@thaiairways.com.

Within 6 months from the date of issue

Royal Orchid Plus membership is open to any individual 2 years of age or older.

You must be enrolled in the program prior to flight departure, or when using the services of Travel Partners that are eligible for mileage accrual. However, miles from THAI and operated flights taken during 30 days before the enroll date may be credited to Royal Orchid Plus account. Click here to enroll instantly.

• By quoting your Royal Orchid Plus membership number when making reservations with THAI, airline partners, your travel agent, or with hotel and car rental partners helps to ensure automatic mileage credit.

• Presenting your card at flight check-in is also advised so that check-in staff can ensure your membership number has been correctly included in your reservation.

Yes, tickets and boarding passes should be kept until the miles appear in your account. Copies of ticket and boarding passes may be required for mileage claim within 180 days after the flight flown date if miles are not credited to your account.

For flights with THAI and  that are not credited within 3 days after the flight date you can submit an online claim by accessing your account and using the claim missing miles feature.

For flights with Star Alliance airlines that are not credited within 14 days after the flight date you can also submit an online claim by accessing your account and using the claim missing miles feature.

If your online claim is not successful you can then claim by:
Attach boarding pass and e-ticket files sent by email to ropsvc@thaiairways.com with your membership number, or click here to contact Royal Orchid Plus directly.
You can also submit the boarding pass and e-ticket to THAI offices worldwide for mileage claim process.
For claims with hotel and car rental partners, these can also be submitted online via partners’ websites or you can submit receipts to partners directly. Visit Earn Miles at thaiairways.com/rop for complete details.
Mileage claim can be accepted within 180 days after the activity date.

There are reasons, most of which can be easily avoided or explained.

•    Always quote your membership number at reservations and present your card at check-in.
•    Check that your name and membership number on your flight boarding pass or travel partner receipt are identical to the information on your Royal Orchid Plus card. If there are any errors, miles will not automatically be credited to your account.
•    If you have changed your flight time or date and not informed reservations or presented your card at check-in, please inform your membership number to the travel agency or airlines again unless miles will not be credited automatically.
•    Award travel does not accrue miles.
•    Some discounted fares are not eligible for mileage accrual with designated booking class codes. You can check booking class codes with the airline you are flying as well as thaiairways.com/rop at Earn Miles to ensure that your flights are eligible for mileage accrual.
•   Miles earned with partner hotel stays or car rentals are determined by the paid rate. Again check with the partner if your paid rate will earn miles.

Miles are earned by each individual account holder and cannot be transferred or combined with other Royal Orchid Plus, or other Star Alliance frequent flyer programme accounts.

Members can earn miles by quoting membership number when traveling with THAI and Star Alliance airlines.

However, mileage credit is subject to ticket fare paid represented by booking class codes or routes.

Some discounted fares with designated booking class codes or routes are ineligible for mileage accrual or can accrue miles partially. On all upgraded travel, mileage is earned based on the original paid fare.

More information, click here

Qualifying Miles earned with THAI and Star Alliance operated flights, accumulated during certain periods, determines Royal Orchid Plus Silver and Gold membership status. The number of qualifying miles is determined by paid fare with designated booking class codes and/or distance or sector flown. Discounted fares or promotional fares or designated routes may be eligible for reducing mileage accrual or may not earn miles. Platinum status is determined by the number of miles earned on Royal Silk and Royal First class by THAI operated flights during a certain period. At thaiairways.com/rop click Status & Benefits for more details.

THAI

Royal First Class

Business Class

Economy Class

Discounted Economy Class fares in booking class T / K / S earn 75% of actual miles, G earns 50% of actual miles flown and for V / W classes 25% of actual miles are earned. Booking class L on THAI is not eligible for mileage accrual.

Star Alliance airlines

Discount fares on Star Alliance airlines may also earn reduced mileage, or may not be eligible for mileage accrual.

More information, visit thaiairways.com/rop.

Platinum, Gold, and Silver members will receive the Tier Status Bonus Miles when traveling on eligible THAI international flights (TG + 3 digit flight number). These additional miles are calculated on top of actual miles flown and any applicable class of service bonus miles. Each membership tier will earn additional Tier Status Bonus Miles as follows.

- Platinum members will earn additional 20% of flown miles as Tier Status Bonus
- Gold members will earn additional 10% of flown miles as Tier Status Bonus
- Silver members will earn additional 5% of flown miles as Tier Status Bonus

* Tier Status Bonus Miles are not Qualifying Miles that determine membership status within the Royal Orchid Plus program.

Lost or stolen Platinum and Gold membership cards can be replaced. To request replacement cards, please contact Royal Orchid Plus office via dedicated e-mail address or telephone numbers. For Basic Entry and Silver membership tiers, digital card can be downloaded by logging in your account at www.thaiairways.com/rop Then, click "Status & Benefits" → How to Download a Digital Card"

Selected Awards can be redeemed instantly by logging in Royal Orchid Plus accounts, click the ‘Awards’ menu tab and select the award you wish to redeem.

•    Air Awards
    THAI Air Awards
    Beyond Bangkok: THAI and Star Alliance Airlines Air Awards
    THAI Upgrade Awards
    Star Alliance Upgrade Awards
•    Hotel Awards (eVoucher)
•    Lounge Access Awardin Bangkok, Suvarnabhumi Airport
•    Excess Baggage Awardsin Bangkok, Suvarnabhumi Airport
•    Lifestyle Awards

* THAI Upgrade Awards can be redeemed by contacting THAI reservation offices worldwide or call 0-2 356 1111. For Lounge Access Award and Excess Baggage Award redemption, please contact THAI customer service staff at Suvarnabhumi Airport.

As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees. When redeeming for another person, including family members, they must be one of your Award Nominees.

Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes during each subsequent 12 month period based on your date of enrollment, for entry level or basic members.

For Silver, Gold and Platinum members, you may make up to 5 changes during within each 12 month personal evaluation period in current status validity. Each change is subject to a service fee. Fees are payable in Baht in Thailand and US Dollar in all other countries. Platinum and Gold members are waived for service fees on 5 Award Nominee changes.

Platinum members are entitled for unlimited changes with fees after 5 complimentary changes.

Your Award Nominee can be updated instantly, using PIN code and membership number logging in your account at thaiairways.com/rop click Profile and select Award Nominees, or by requesting an Award Nominee form at any THAI office world-wide.

Yes, the same mileage rates and Award rules apply to children's Award tickets as they earn the same miles as adults for paid flights.

If your account does not contain sufficient mileage for your preferred Award, up to 30,000 miles per Award can be purchased by contacting THAI offices world-wide or members can log in at thaiairways.com/rop to purchase miles.

Points to miles transfers can also be made with our partners such as credit card partners. Contact your card issuer for transfers and allow at least 2 weeks for miles to be credited to your account.

Air Awards

•    Once ticketed only flight dates and times may be changed for Air Awards subject to service fees, and you must contact THAI reservations to request these changes within ticket validity.
•    No other changes are permitted to Air Awards. However, these Awards can be cancelled and miles can be re-credited to your account within ticket validity, less any expiring miles, and subject to service fees. A new Award may then be requested.
•    Any changes on Star Alliance Award Travel is subject to Star Alliance Award travel conditions.

Mileage Upgrade Awards:
•    Once miles have been deducted and upgraded travel is confirmed. These Awards are valid for one year from the date of issue, Mileage Upgrade Awards that are not used on the designated flight may be cancelled and miles may be re-credited, less expired miles, by contacting THAI reservation offices worldwide.
•    Upgrade Awards can be redeemed on THAI and selected Star Alliance Airlines operated flights.

Hotel Awards:
•    Once issued, no changes can be made to a Hotel e-voucher. However, it can be cancelled within validity period and miles can be re-credited, less expired miles, by contacting Royal Orchid Plus and subject to service fees.
Other Lifestyle Awards are subject to terms & conditions of each award.

- When you normally book THAI operated flights at thaiairways.com, during secure payment click the Cash+Miles icon, you can then log into your account and choose from a range of miles for partial payment. The cash portion is then recalculated for online payment by a major credit card and miles are deducted from your account.

Service fees are payable in Thai Baht (THB) in Thailand. In all other countries, service fees are payable in USD, or the equivalent in local currency.

Selected service fees can also be paid with miles. These service fees are applicable for change or re-credit requests to Award tickets, hotel awards, or Nominee Name changes.

*Expired miles in any Award cannot be re-credited.

Updated rates of Royal Orchid Plus service fees, click here

THAI Shop is a retail store offering gift items and products from Thai Airways International. The first store opened in 2000 at Thai Airways’ headquarters on Vibhavadi Rangsit Road in Bangkok. Here, customers can find a wide range of Thai Airways-related merchandise, including souvenirs and other gift items.

At THAI’s headquarters on Vibhavadi Rangsit Road.

You can also visit our online shop at: www.thaishop.thaiairways.com

The products sold at THAI Shop tremendously vary, ranging from aircraft models, gifts and souvenirs to everyday use items to travel accessories as well as other merchandise. For more information, you can visit our website at https://thaishop.thaiairways.com/

All items can be paid through several payment methods which include cash, QR code, credit card and the redemption of TG mileage.

All items can be purchased online on our official website at https://thaishop.thaiairways.com/

Yes, all products from the THAI Shop at THAI’s headquarters on Vibhavadi Rangsit Road can be purchased with Royal Orchid Plus miles. Some products available online at www.thaishop.thaiairways.com can also be purchased with miles.

The products purchased by redeemed mileage cannot be exchanged nor returned.

Except for online purchases, THAI Shop do not provide delivery service to other kinds of purchase

The delivery is done via Thai Post of which both standard postal service and express mail service (ems). Shipping available within Thailand only.

The delivering fee is calculated by the weight of the shipment.

Mobile check-in can be easily done by downloading THAI Mobile Application. Please identify yourself by typing in your last name, reservation code, electronic ticket number or Royal Orchid Plus (ROP) number. Additionally, the system allows multiple passengers with same and different reservation code traveling on the same flight to check-in together.

You can check your luggage 60 minutes before flight departure at airport Bag Drop counter and present your electronic boarding pass via mobile phone or Passbook to check in and print a sign indicating your travel destination on the baggage. At Suvarnabhumi Airport Domestic check in counter is located at counter C15, International check in counter is located at J1 / J2. 60 minutes before the flight departure time. Those who do not have luggage can proceed directly to the designated gate.