Reservation Ticketing Terms & Conditions

1. An advance reservation can be made  at least 6 hours (except for domestic flights within Thailand, which require at least of 2 hours) and maximum of 12 months prior to departure except:
   • Travel commencing within/ from Thailand requires a reservation at least 48 hours prior to   departure for Bank ATM and payment, 24 hours prior to departure for Over the   Counter payment.
2. A maximum of 9 (nine) passengers in the same booking.
3. For Unaccompanied Minors (UMNR) or passengers who require extra seats (EXST) are not allowed for online booking, please Contact Us for more details.
4. Cancellation of onward reservations. Please be advised that if you do not show up for any flight without advising us in advance, your return or onward reservations will be automatically cancel. However, if you wish to change the routing of your ticket, you will need to contact a THAI office or your travel agent to get your ticket reissued before departure at applicable fees and fares.

• The electronic ticket will be issued after payment is approved. Flight confirmation and an itinerary receipt containing the ticket number will be sent to your e-mail address. SMS will be also sent to your mobile phone if registered in Thailand.
  
•  Your electronic ticket is not transferable

• Cash receipt can be requested at any THAI offices within 30 days after ticket is issued or online e-receipt could be requested.

• The ticket is not valid if the first coupon has not been used and will not honored if all coupon are not used in the sequence provided in the ticket

Royal Orchid Plus Member Earn Miles
On all THAI operated flights, for paid travel in most booking classes, members earn actual miles, plus additional class of service miles. For THAI flights less than 500 miles in distance, a minimum of 500 miles are earned. For more details click here

Note:

• On codeshare or joint agreement flights, mileage accrual is subject to booking classes and class mapping. This may result in reduced or no mileage accrual.
• On all upgraded travel including a paid upgrade at the airport, mileage is earned based on the original paid fare.
• When booking via multi-city online with THAI, booking classes and corresponding mileage accrual cannot be displayed. Consequently mileage accrual in Economy class may be less than 100%, or not eligible for miles. Mileage accrual on each sector can only be determined by the booking classes after ticket issue subject to ROP terms and conditions.
• Royal Orchid Plus reserves the right to change, reduce or alter mileage accrual on THAI without prior notice.

• Refunds can be made by contacting any THAI city ticketing office. Refunds will be credited back to the credit card or Visa/MasterCard Debit card that was used for payment, and a refund fee may be applied. However, please be aware that refund processing time of debit card payments may take longer than that of credit cards as it depends on the process of the debit card issuing bank.
• THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets.

• For Domestic flights
  Identity card, government official identity card with photo or passport must be presented for adults. Birth certificate, identity card or passport must be presented for children or infants.
• For International Flights
  Passengers must hold passports with a validity of at least 6 months beyond their intended return date, or valid passports and visas meeting the requirements of the country visited. For visa and passport requirements, contact the Consulate or Embassy of the country you are planning to visit. A return ticket or proof of onward travel need to be presented at check-in. Self-service check-in kiosks are available at 5 selected airports (Bangkok- Suvarnabhumi, Copenhagen, Frankfurt, London and Narita).
• **THAI has the right to refuse copies of travel documents**

• For passenger(s) who transit / transfer at Bangkok Suvarnabhumi International Airport and would like to pass through immigration, please be aware that you must comply to Thai immigration, customs, other formalities, re-check in at 4th Floor and must pay airport tax and fees.

• After ticket has been issued, any assistance you may need, kindly contact the originating city/country.

Payment and Ticketing at a THAI City Office

• Advance reservations can be made a minimum of 72 hours and a maximum of 11 months prior to departure.
• To ensure that you get the quoted fare the reservation should be made immediately thereafter.
• Payment must be made and tickets collected within 72 hours of making a reservation.
• Tickets must be collected from a THAI city office only, not an airport ticketing office, and the city ticketing office must be in the country where the journey commences.
• When purchasing tickets for infants or children (2-11 years old), a birth certificate or passport, must be presented.
• Your ticket is not transferable.
• Fares and taxes are quoted and charged in the currency of the country from where the journey commences.
• Payment methods depend on local procedures of each THAI office.
• Flight confirmation will be automatically sent to your email address.
• Cancellation of onward reservations. Please be advised that if you do not show up for any flight without advising us in advance, your return or onward reservations will be automatically cancel.
• However, if you wish to change the routing of your ticket, you will need to contact a THAI office to get your ticket reissued before departure at applicable fees and fares.
• For all travel, roundtrip or one-way, it is the ticket holder’s responsibility to ensure that all required visas have been obtained and presented at check-in.
• Royal Orchid Plus members earn miles on eligible paid fares. Currently all paid fares earn miles