18 April 2019
Thai Airways International Public Company Limited (THAI) confirmed that the aircraft operating flight TG931 from Paris-Bangkok on 17 April 2019 was involved in an incident, as a Servair catering truck impacted the right wing side of the aircraft while parked at Paris Charles de Gaulle Airport in France. For passenger safety, it was necessary to cancel the flight concerned and all passengers were handled according to standard procedures.
Flight Lieutenant Pratana Patanasiri, THAI Vice President, Aviation Safety, Security and Standards Department, said that on 17 April 2019, flight TG931 from Paris-Bangkok operated with Airbus A380 aircraft was scheduled to depart from Paris Charles de Gaulle Airport at 13.40 hours (local time) and to arrive at Suvarnabhumi Airport at 05.55 hours the next day. The aircraft concerned was parked at the aircraft parking bay with no passengers on board when a Servair catering truck hit and damaged the right wing of the aircraft while loading inflight meals onto the plane. The flight was cancelled for passenger safety and THAI’s Technical Department coordinated with Airbus to conduct aircraft repairs. THAI provided assistance to passengers according to standard procedures, transferred passengers to flights operated by other carriers, and provided hotel accommodation for remaining passengers.
There were 387 passengers scheduled to depart on flight TG931 from Paris-Bangkok on 17 April 2019.
THAI operates seven roundtrip flights from Bangkok-Paris with Airbus A380 aircraft, with the schedule as follows:
- Flight TG930 departs from Bangkok at 00.05 hours and arrives in Paris at 07.10 hours (local time).
- Flight TG931 departs from Paris at 13.40 hours (local time) and arrives in Bangkok at 05.55 hours (next day).