14 September 2020
The Central Bankruptcy Court granted THAI’s business reorganization petition and appointed the planners as nominated by THAI.
With regard to the creditors, the Legal Execution Department will inform the creditors of the Court’s order. In order to ensure that the creditors will not lose their rights to receive a debt repayment, the creditors must file the application for debt repayment to the official receiver, the Legal Execution Department, within one month from the date that the appointment of the planners is published in the Government Gazette.
In this regard, the creditors can register to apply for debt repayment online by themselves at home via http://www.led.go.th/tgreorg/index.asp or the below QR Code.
QR Code for registration and filing the application for debt repayment
Alternatively, if any creditor is unable to apply for debt repayment online, such creditor may bring the documents to apply for debt repayment at the service points offered by various organizations to facilitate the creditors which are 4 organizations as follow.
If any creditor has any questions relating to filing the application for debt repayment, such creditor may read manual for e-filing, find information relating to supporting documents and submission guidelines at the Legal Execution Department’s website: www.led.go.th and THAI’s website: www.thaiairways.com or call +66 (0)2 887 5026-29 and +66 (0)2 887 5052 (Legal Execution Department) or +66 (0)2 356 1111 ext. 8 (THAI Call Center).
The creditors who are eligible for submitting applications for debt repayment in THAI’s business reorganization proceedings must be the creditors of monetary debt whose the cause of debt arose prior to 14 September 2020.
In this regards, the creditors must prepare information relating to the amount of debt which is calculated until the date that the Court issued an order for business reorganization and appointment of planners and the identity verification documents, as follows.
Note : If the supporting document is in English or the foreign language, a creditor may prepare the Thai translation of such document certified by a translator to support the consideration of the official receiver.
For the debenture creditors, THAI and the Security and Exchange Commission (SEC) have opened a website for the THAI debenture holders to check their debentures amount at www.tgbondinfo.com.
Customers who have applied for ticket refund are considered the creditors of monetary debts and are entitled to apply for debt repayment. However, the planners will prepare an inclusive business reorganization plan which supports the right of the customers who have applied for a ticket refund before the order of the business reorganization is granted. If the rights of the customers are determined in the plan as prepared by THAI's planners, the creditors who are specified in the plan are legally exempted from filing the application for debt repayment. The customers who applied for ticket refund will receive the repayment of debt as stipulated in the conditions of the business reorganization plan without having to file the application for debt repayment.
The refund will be made in accordance with the terms of the business reorganization plan. Due to certain limitations on the time and process required, THAI may not be able to make prompt refunds to the customers.
THAI has a policy to take care of customers in the period that it is temporarily unable to process a refund. For customers who have applied for ticket refund, but still placed their trust in business and would like to remain THAI customers, you may also exchange the refund for a travel voucher which is valid until 31 December 2022. The travel voucher can be used instead of cash to issue tickets with THAI or THAI Smile according to their flight schedules. Any interested customer can contact THAI Call Center at 02 356 1111 or firstname.lastname@example.org or visit THAI ticketing office at Head Office or Lan Luang branch on Mondays – Fridays from 8.00 – 17.00 hours. If your tickets are issued by our international office, you may also contact your ticketing office directly.
However, if the customers wish to request for a refund, the refund will be made in accordance with the terms of the business reorganization plan. Due to certain limitations on the time and process required, THAI may not be able to make prompt refunds to the customers.
For customers holding unused tickets and have not applied for a refund, you are neither required to submit the application for debt repayment nor proceed with any legal actions. The customers may keep their unused tickets to travel with THAI or THAI Smile, or exchange into travel vouchers. Further details can be found at www.thaiairways.com.
Members of Royal Orchid Plus (ROP) are not considered the creditors of monetary debt, and therefore are not required to apply for debt repayment in the business reorganization process. ROP members are still entitled to enjoy their member privileges. Member status will remain unchanged and THAI will extend the validity of the miles expiring at the end of this year to December 2021.