• Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu

    Ticketing Procedures for Taal Volcano Eruption

    The Manila International Airport Authority has suspended all arrival and departure flights in and out the city as a result of Taal Volcano, near the capital of the Philippines, erupted on Sunday (12JAN2020) afternoon. Respectively TG620/621 and TG624/625 are affected, please be advised/notified the ticket handling procedures for TG online passenger holding TG documents (217) as follows:

    For TG Documents issued worldwide on/before 12JAN20 with travel period to/from Manila during 12JAN20 – 27JAN20.

    1. Reservation Change:
        Sector To/From Manila
    • Authorize to change date of travel within ticket validity or extend ticket validity until 27JAN20 only without fee and surcharge(s).
    • Request of the change must be made on/before 27JAN20.
    • In case of “No Show”, passenger is not eligible to the waiving of fee and surcharge(s).

    Notation on the Remark field on the PNR:

    “Involuntary change due to Taal Volcano Eruption”

    2. Reissued/Reroute:
    Sector To/From Manila
    • Authorize to reissue/reroute ticket within its validity or extend ticket validity until 27JAN20 only without fee and surcharges.
    • The reissued/reroute request must be made on/before 27JAN20.
    • Recalculation shall be corresponding to the original fares and TFCs paid.
     - Any additional amount to be collected (e.g. fares, tax(es), surcharges) differences and/or other expenses occurred are on passenger’s account.
     - Any residual balance of fares and TFCs, if refundable, shall be issued in connection with MCO/MPD/EMD.

    Notation on the Remark field on the PNR:
    “Involuntary change due to Taal Volcano Eruption”

    3. Cancellation and/or Refund before departure Applied
    • If the request of ticket cancellation and/or ticket refund is occurred before departure, any penalty/charges on the cancellation and/or refund transaction as stated on attached fare rule/conditions are applied. Waiver of the penalty/charges is not permitted.