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    Contact us


    Customer Service - Royal Orchid Holidays

    Please contact us if you have problems with Royal Orchid Holidays bookings (hotel, activity).



    • Any complaint regarding a service should be brought to the attention of the hotel accommodation or service provider as early as possible during your stay in order for the complaint to be handled without any delay. However if you are not satisfy, it should be notified to us in writing by email to  roh.complaint@thaiairways.com  within 1 month of the date of service with all supporting documents and the following details for investigation :

       • Passenger’s name

       • Booking number

       • Date of travel

       • Name of hotel or product with reason for complaint

    • Any complaint received after 1 month of the date of service will not be investigated. 




    Customer Service - Royal Orchid Plus / Frequent Flyer

    To find complete program information and manage member account online at www.thaiairways.com/rop

    Inquire about Royal Orchid Plus / Frequent Flyer program and member information at:

    Email : ropsvc@thaiairways.com

    Telephone : 66 (0) 2356 1111
    Fax : 66 (0) 2545 3300