FAQs

General Information

Q: Why Royal Orchid Holidays?

A: We offer you great deals at competitive prices. Royal Orchid Holidays offers a vast range of options to provide maximum flexibility of choice allowing you to create your own dream holidays.

Q: If I have a problem booking my vacation package online, to whom shall I contact?
A: If you are having a problem booking online, please email to us at roh.customerservices@thaiairways.com

Q: What if I have a problem while I am on my vacation?

A: Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com

Make a booking

Q: Are the room rates included taxes and service charges?

A: Taxes and service charges are included in all ROH’s rates except some extra charge (if applicable) such as gala dinner, minibar, etc.

Q: Are the rates shown in the website/system per room or per person?

A: The rates shown on the website/system is average nightly rate, per room, for each room category displayed.

Q: Can I ask for extra bed in room?

A: Sure, you can. Please fill in number of guests and number of room once you hit search button. The system will organize the appropriate room type for you.

Q: Why has the room rate changed?

A: All the rates are changeable depending on the fluctuation of the exchange rate. However, the definite booking will reserve both room and displayed rates in the website/system.

Q: How many of maximum room can I book?

A: You can reserve up to 4 rooms per booking. If you need more rooms, you may make the additional bookings. Please note that rooms are subject to availability.

Q: Can I make the special request on our reservation?

A: Of course, you can. Anyway, all the requests are subject to availability and cannot be guaranteed by ROH. Please kindly recheck with hotel upon your arrival.

Q: How do we know the response of special request?

A: All the special requests are on request basis only and subject to the availability. Please kindly recheck with hotel upon your arrival.

Amend a booking

Q: How can I make changes to my booking?

A: You cannot change your booking. Please cancel the original booking and book a new one.

Payment, Cancellation, and Refund

Q: How can we pay for my reservation?

A: Booking online can be paid via credit card only and we accept only VISA and MASTERCARD.

Q: I am now making the reservation online but I don’t have a credit card. What should I do? Do you have any other method of payment online?

A:  Booking online can be paid via credit card only.   No other method of payment can used at the moment.

Q: How to cancel the booking? Are there any fees?

A: You can cancel the booking online by clicking on your booking number in an email confirmation and follow our cancellation procedure. Please note that the cancellation fees may be applied according to the cancel date. Please recheck the policies while you make the booking or in your reservation.

Q: Do you have any extra charge if I pay by credit card?

A: No. Royal Orchid Holidays have no policy to charge for the merchant fees. However, the additional -border fee may be applied. Visa International OR MASTER CARD and you issuer bank card might charge the fees to all payment settle outside the card's issuing country as our online payment gateways is in Thailand.

Q: If I need a receipt, what would I do?

A: Please send your request to roh.customerservices@thaiairways.com within 30 days after the booking is made.