Royal Orchid Holidays (ROH)/Thai Airways International Public Company Limited (THAI) understands any information that identifies the customer to whom such information pertains is important. ROH/THAI, therefore, has established the following privacy policy for its handling and protection of personal information.


•   ROH/THAI takes our responsibility regarding the protection of personal information very seriously and we will keep information that the customers inform us securely and confidentially with respect to our standard privacy of information protection to prevent damage or unauthorized access to the customers.

Personal Information Collection and Usage

•   When you use services provided on this Web Site you will be asked to provide us with personal identifying information such as name, contact address, e-mail, credit card details, etc. We generally collect that information in order to reserve the required services, to send you details of that confirmation and if necessary to inform you of updates or changes to your travel plan or to conduct marketing activities regarding our service.

•   We may transfer your personal information to our representative office or to any third parties that we use for the provision of certain services such as enabling our customers to book hotel, transfer, car rental, validate payment through credit card, etc.

Disclosure of personal information

•   ROH/THAI will not disclose your personally identifiable information to any third parties without your consent, however, we may disclose your personal information to law enforcement agencies and government for security, customs and immigration purposes, our lawyers and legal advisors for establishing, exercising or defending our legal right.

Modification to privacy and disclaimer

•   ROH/THAI reserves the right to change this Privacy Policy and disclaimer at any time. The content presented on this page is considered the latest version. Should a modification to our Privacy Policy occur, we will post the updated version on the page so that you are always aware of how we safeguard your personal data.


•   ROH/THAI implements safety measures to ensure that employees protect the personal information of our customers, including proper supervision of outside service provider..

•   When you make a booking on our Websites, a secure procedure is used. Secure Sockets Layer (SSL) encrypts the information you send through this web site. We make no warranty in respect of the strength or effectiveness of that encryption and we are not responsible for events arising from unauthorized access of the information you provide..


•   Most web sites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive from your web browser to recognize your preferences and to tailor content to you. The cookies do not contain your customer data but only behavioral data which is entirely anonymous. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.