•   Hotel and other activities’ own policies and terms and condition may also apply. Please refer to the information provided at the time of booking.

•   Once Royal Orchid Holidays (ROH)/Thai Airways has accepted a booking and/or taken payment, any subsequent changes or cancellations to your original booking will be subject to these Terms and Conditions.

•   Any special offers/promotions booked may have additional and/or specific terms and conditions attached, in addition to these booking conditions. Please refer to the promotional literature and read any additional and/or specific terms and conditions before booking as once confirmed you are deemed to have accepted them.

•   You must be at least 16 years old to make and pay for a booking of a Travel Package with ROH.

•   Your personal data will be used principally to provide you with Royal Orchid Holidays products under the purposes of travel arrangements including air, hotel, activities, ground transportations and/or other travel related products. Your data may also be used, retained ,transferred or shared with service providers including air, hotels, tour arrangements, tour operators, transportations, travel agents, financial institutions and/or other business partners for the following purposes: accounting, billing, credit, customer relations, and advertising opportunities and to help us in any future dealing with you, for example by identifying your requirements and preferences.

•   For more information on how we collect, process and use of your personal data,

    please visit https://www.thaiairways.com/en/terms_of_use/privacy_policy.page

•   Fare, Hotel, and other activities rules or other specific rules of non-refundable may apply.

•   Charges may apply on any refunds/rebooking as per Fare, Hotel, and other activities Rules/Policies.

•   Government-imposed taxes and fees collected by Royal Orchid Holidays/Thai Airways as part of the total price you have paid for air transportation may be subject to post-purchase price increases beyond the control of Thai Airways. If such taxes or fees increase or if a new government-imposed tax, fee or charge is imposed after Royal Orchid Holidays/Thai Airways has issued your ticket, Royal Orchid Holidays/Thai Airways reserves the right to collect any such new taxes and fees or any difference between the amount previously collected for such taxes and fees and any government-imposed post-purchase increase in the amount of such taxes and fees.

•   In addition to the government-imposed taxes and fees collected by Royal Orchid Holidays/Thai Airways as part of the total price you have paid for your air transportation, some airports may levy local taxes, fees or charges on passengers upon arrival or departure, which may be collected directly from you by government officials or agents at the airport. These are not included in the price of your ticket and must be paid locally.

•   Buyer understands that the air and hotel rates and rooms allocated by ROH are to be used exclusively for personal leisure travel (i.e., vacation travel clients). This product is not intended for use for business, conventions or meetings and is subject to cancellation if used for any purpose other than personal leisure travel.

•   All bookings must be paid in full by credit card at time of booking. Your credit card will be charged immediately upon booking confirmation. Credit cards accepted are Visa and Master cards (Local debit card cannot process for payment). In some country, a surcharge for cross border on credit card payment will be imposed.

•   We reserve the right to change prices offered on our website at any time. The prices are shown in THB and displayed with rates of exchange calculated by us on a daily basis.

•   We reserve the right to amend the terms and conditions herein at any time and from time to time.

•   An advanced reservation can be made at least 72 hours and a maximum of 11 months prior to departure.

•   A maximum of 9 (nine) passengers in the same booking.

•   Cancellation of onward reservations. Please be advised that if you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.

•   The electronic ticket will be issued after payment by payment card is approved. Flight confirmation and an itinerary receipt containing the ticket number will be sent to your e-mail address.

•   Your electronic ticket is not transferable

•   The ticket is not valid if the first coupon has not been used and will not honored if all coupon are not used in the sequence provided in the ticket

•   The “Booking Confirmation” will be sent to customer’s email address which serves as a ‘travel document’. The booking confirmation must be presented at the accommodation reception at the time of check in, or to the service provider, as evidence that the services have been booked and paid for in advance. Failure to present the booking confirmation may result in your customers being charged again (at the full service providers published rates) or the service not being provided

    Please contact us at roh.customerservices@thaiairways.com for Cash Receipt / Tax Invoice within 30 Days after booking is made. However, passenger‘s name correction is allowed only prior to check-in date but passenger name change is not allowed. We only allow the change from passenger name to company name in the Cash Receipt and Tax Invoice.

•   Cancellation and amendment must be made on the whole package and applicable fees (if any) will be charged subject to the policies for individual element, which will be advised during the booking process.

•   After the payment has been made, cancellation and amendment in any part of the booking may not be possible due to the restrictions attached to the type of ticket policies, hotel rates, and other activities booked; some package elements are non-refundable such as show tickets and theme park tickets, which are identified in the booking process.

•   In case any part of the booking can be cancelled or amended, additional charges made by the suppliers of the services (e.g. flight, hotel, tour provider, car rental company) and a cancellation or amendment fees may apply.

•   Hotel Reservation is guaranteed for arrival on the confirmed check-in date only. Failure to arrive at your hotel on the confirmed check-in date will be treated as a late cancellation. If you do not check-in to the hotel on the first day of your reservation and you do not alert us in advance, the remaining portion of your reservation may not be secured.

•   100% charge will be applied for No Show booking.

•   After commence of travel, no refund in part or in full will be given for services included in the booking and not utilized by the customers.

•   All refunds are subject to conditions outlined above governing cancellations, changes and revisions, and are further subject to any such fees or other charges imposed by third party suppliers.

•   Refunds will be credited back to the credit card used for payment, and a refund fee may be applied. However, please be aware that refund processing time depends on the process of the credit card issuing bank.

•   Please be aware that cancellation/refund policy is varied upon your fare, hotel and/or activities rules.

•   In case of cancellations/amendments/refunds, please send your request to roh.customerservices@thaiairways.com, as these cannot be carried out online.

•   It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant and to correct errors in your booking details at any time without being liable to you.

•   We are only liable to you for significant changes. A significant change is one that we make to your booking before your departure that affects an essential term of your booking. Accordingly, a significant change is one that involves canceling the booking or a significant part of it or changing:

•   If we make a significant change then you have a choice. You may, as applicable:

•   You must tell us which one of the above choices you make within three (3) days of your being informed of the significant change we are making, or if your departure is less than 7 days from the date you receive notification you must inform us of your choice as soon as is reasonably practicable but not less than 3 days before the departure date. If we do not receive notification from you about your choice you hereby agree that you are deemed to have accepted the changes.

•   We are not liable for any consequential expenses or losses. You agree that no compensation is payable in the event of significant changes made more than 14 days before departure because you have the opportunity to make alternative arrangements.

•   Sometimes we make a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of hotel you have booked). As such instance we have the right to cancel your booking at any time up to the point of travel, even if you have received confirmation from us, and you will receive a full refund of any charges already paid. No further compensation will be payable in such event.

-   On codeshare or joint agreement flights, mileage accrual is subject to booking classes and class mapping. This may result in reduced or no mileage accrual.

-   On all upgraded travel including a paid upgrade at the airport, mileage is earned based on the original paid fare.

-   When booking via multi-city online with THAI, booking classes and corresponding mileage accrual cannot be displayed. Consequently mileage accrual in Economy class may be less than 100%, or not eligible for miles. Mileage accrual on each sector can only be determined by the booking classes after ticket issue subject to ROP terms and conditions.

-   Royal Orchid Plus reserves the right to change, reduce or alter mileage accrual on THAI without prior notice.

•   CHILD EXTRA BED - applicable to one child sharing room with at least two full paying adults and who occupies one extra bed (rollaway bed / sofa bed / day bed or similar).

•   CHILD NO BED is applicable to a child sharing room with two full paying adults and requiring no extra bed.

•   Baby cot for infant is normally provided free of charge by the hotel upon request. However, baby cot for some hotels, the cost must be made directly by customers to the hotel.

•   Private cars, microbuses, coaches or boats are used for customers depending on number of participants traveling on the same day. In all major destinations, transfers/tours are on a seat-in-coach/car basis.

•   Pick up times from accommodation are approximate and are subject to traffic conditions.

•   The durations of all transfers are representative of the driving time in average driving conditions. We take no responsibility for a flight, train or other connection being missed should the duration of the service exceed that which we display.

•   Any complaint regarding a service should be brought to the attention of the hotel accommodation or service provider as early as possible during your stay in order for the complaint to be handled without any delay. However if you are not satisfy, it should be notified to us in writing by email to roh.customerservices@thaiairways.com within 1 month of the date of service with all supporting documents and the following details for investigation :