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THAI'S PRODUCTS AND SERVICES GUIDE



	Thai Airways International is one of the largest airlines in South-East Asia, flying 29 times a week from Australia to Bangkok and beyond… Thai Airways International One of Asia’s largest airlines, THAI flies 29 times every week non-stop from Australia to Thailand with connections to some of the world’s most beautiful places. Experience THAI’s awarding-winning inflight products and services with a tantalising choice of main meals, fine wines, generous luggage allowances, legendary hospitality and frequent flyer miles. THAI has claimed the 2018 World's Best Economy Class, Best Economy Class Onboard Catering, Best Cabin Crew in Thailand, Best Economy Class in Asia and World's Best Airline Lounge Spa, so we recommend planning your next trip overseas with THAI. THAI flies from Sydney, Melbourne, Brisbane and Perth to Bangkok, the heart of Asia across the globe to over 70 destinations including Thailand, Asia, the Indian-subcontinent, Indochina, Middle East, Europe and the United Kingdom. THAI’s award-winning, full service anticipates every need and delivers hospitality with a unique Thai touch. THAI’s fleet consists of the most technologically advanced aircraft including the Airbus A380, Boeing 777-300ER’s, Boeing 787 Dreamliners and Airbus A350-900 featuring the latest in in-flight products and services ensuring the ultimate long-haul flight experience. Together with our subsidiary THAI Smile, THAI operates domestically and regionally and as a founding member of the Star Alliance network, we have the globe covered.

	Economy Class



	THAI offers more than expected of an Economy Class experience, with a spacious cabin, award-winning service and cuisine. THAI continues to evolve, developing and upgrading products and services to assure that travellers needs are not only met but surpassed. THAI is renowned as one of the best in the business having claimed the 2018 Skytrax World’s Best Economy Class, Best Economy Class Onboard Catering, Best Cabin Crew in Thailand and Best Economy Class in Asia.



	Entertainment Sit back and relax and enjoy THAI’s extensive Media library including a vast selection of movies and televisions shows, games, children’s entertainment and music from around the world via the latest on-demand personal entertainment systems with touch screen technology. Food and Beverage Enjoy an award-winning tantalising choice of main meals including a choice of Asian or Western dishes as well as a full bar service that includes wines, beers and spirits. Experience legendary Thai hospitality and enjoy the greater levels of comfort and service, increased leg room, generous luggage allowances and frequent flyer miles the next time you fly. Luggage 30kgs check-in luggage plus 7 kgs hand luggage.

	Royal Silk (Business) Class



	THAI has completed a major revamp of its Royal Silk Business Class and has raised service standards to meet with passenger expectations, with ‘Thainess’ placing service-based emphasis on the needs and personal preferences of each passenger. Passengers now have a choice of either the new “Samrab Thai” (Thai set menu) or a selection of a Western menu. With the introduction of new state of the art aircraft such as the Airbus A380, Dreamliner 787, Airbus A350 and Boeing 777-300ER, THAI is now able to offer the latest inflight product enhancements from mood lighting, larger windows and overhead storage lockers to new amenity kits. On THAI, every passenger has access to window or aisle seating according to their personal preference. Most aircraft on long haul services now offer a lie flat bed seat product, ideal for sleeping on overnight flights.



	Entertainment Royal Silk Class seats feature personal 15-16" video touch-activated screens at each seat, offering up to 100 music CD’s, movies and TV channels on demand. PC power points are also available at all seats along with USB ports for laptops, smart phones and tablet use. Food and Beverage An extensive menu is offered in Royal Silk Class served in individual courses. The Samrab Thai is the combination and presentation of dishes that complement one another in the use of ingredients, flavours and textures that are uniquely Thai, creating perfect harmony of flavours that are spicy, sour, bitter or sweet. In addition, Western full course set menus arealso served. An All-Day Dining Menu complete with meals, snacks andbeverages is available on flights between daylight flights between Australia and Bangkok and all flights between Bangkok and Europe. Premium brand spirits and liqueurs, fine wines and beers along with soft drinks and juices are always complimentary. Additional Royal Silk amenities include pillows and blankets as well as an amenity kit containing toiletries, eye shades and socks. Luggage Passengers enjoy an impressive 40kgs check-in luggage and 7kgs hand luggage.

	Royal First Class



	Royal First Class delivers the pinnacle in luxury from the dedicated check-in areas to the award-winning Royal First Class Lounge facility at Suvarnabhumi Bangkok International Airport. At the Royal Spa Lounge which was named the World’s Best Spa Lounge Facility Skytrax 2018, guests will be pampered prior to boarding or whilst in transit. Relax, unwind and de-stress or simply catch up on some work while enjoying a selection of Asian, Western or healthier, lighter meal options prior to boarding. Choose from a Spa menu of Thai, foot, or oil massages that use aromatherapy and gentle music to ease you into supreme relaxation, or take an herbal steam or sauna treatment to ease the aches from a travel-weary body. Finish with a fine meal or a shower to leave refreshed and ready for the next destination. Royal First Class passengers will receive VIP treatment all the way with an electric buggy meet and greet service to and from the aircraft door at Suvarnabhumi Bangkok International Airport. A dedicated crew member welcomes guests with a traditional Thai greeting ‘Wai’ to the spacious cabin with either a glass of champagne and caviar as you ease into your flat bed or tranquil semi-private suite. Enjoy the latest amenity kits, fragrances and pyjamas to allow you to slip into something more comfortable. Fluffy pillows and blankets create a comfortable sleeping environment.



	Entertainment Choose from as many as 130 movies, 300 TV programmes and 500 music CD’s and games on the latest interactive 23" flat screen monitors. Each seat is equipped with power outlets and USB ports. Food and Beverage Meals are served at the passengers preferred dining time. The extensive menu offers the finest Asian and western dishes over several courses. Meals are presented on fine linens with porcelain dishes and crystal glasses for a fine dining experience in the air. In flight dining begins with an amuse-bouche to tease the palate, followed by a variety of courses to choose from including soup, salads, an array of main courses that are often flight specific to match the culinary preferences of travellers, sumptuous cheeses pared with luscious fruits and rich desserts. A complete selection of beverages, including handpicked wine, fine spirits and aged cognac, are served throughout the culinary journey. Luggage Passengers enjoy a generous 50kgs check-in luggage and 7kgs hand luggage.

	Checked Luggage



	International Checked baggage is limited to a specific total weight amount depending on the class of service the passenger is flying and frequent flyer status level. Multiple bags are allowed but weight in excess of these amounts will incur excess baggage charges. • Royal First Class passengers - 50kg (110 pounds) • Royal Silk Class - 40kg (88 pounds) • Economy Class - 30kg (66 pounds) • Infant not occupying a seat – 10kg (22 pounds) THAI’s luggage allowances are super generous but for those of you looking to pack that extra something or shop a little more than usual, consider online excess baggage purchase by simply pre-purchasing your excess luggage up to 24 hours prior to your flight departure. Excess luggage applies to THAI flights and is sold in instalments of between 5 and 30kgs per flight routing. Refer to the THAI website at www.thaiairways.com for details. Baggage allowances may vary when connecting on to other airlines so be sure to check with the operating airline for each sector to avoid potentially costly excess baggage fees. Carry-on Baggage Each passenger is allowed one carry-on item with maximum length 56cm (22 inches), width 45cm (18 inches) and depth 25cm (10 inches). Total weight cannot excess 7kgs. Passengers may also bring a handbag, wallet, purse, walking stick or crutches All liquids taken on board must be in containers or packaging of 100ml or less in a clear LAGS bag for security screening purposes. Infant Baggage* An infant or diaper bag may be carried on board in addition to the one carry-on. Collapsible prams or strollers may also be checked in free of charge. If using a car seat on board, a reservation must be made in advance and a child fare will be charged. The car seat must be approved for use on an aircraft. The maximum infant luggage allowance is 10kgs plus a stroller? Thai Airways International does not permit the use of products such as the Fly Legs Up hammock or In-Flight Bed Box onboard. Bulky Items Generally bulky items such as bikes, golf clubs and other sporting equipment can be included in the passenger’s standard checked baggage weight allowance. Excess baggage fees will apply when the total weight is greater than the allowance. Items that may not be included in the standard baggage allowance are pet carriers* and on flights to or from Australia, surfboards and windsurf equipment. These bulky items will always incur a separate fee. Always advise the airline at least 48 hours in advance of any bulky item being carried as details may be needed to be included in your booking prior to check-in. As bulky item charges may differ depending on your itinerary it’s always a good idea to double check with the airline before arriving at the airport. Passengers are required to contact their local pet transportation company for the transportation of any pets. Pets will not be accepted at the check-in counters for any flights from Australia.

	Plenty of ways to unwind



	THAI’s hub Suvarnabhumi Bangkok International Airport boasts 8 luxurious lounges including 6 Royal Orchid Silk Class Lounges, the award-winning Royal First Class and Royal Spa Lounge. The Royal Spa Lounge claimed World’s Best Spa Lounge by Skytrax 2018 and offers a full menu of Thai, foot, or oil massages that use aromatherapy and gentle music to ease you into supreme relaxation, or take an herbal steam or sauna treatment to ease the aches out of your travel-weary body. THAI’s lounges offer a tranquil setting to either catch up on work, relax between flights, be pampered with a massage or even take a shower prior to boarding. A vast selection of Asian, Western or even healthier lighter meal options prior to boarding. In addition to its flagship Bangkok lounge, Thai Airways International features eight domestic airport lounges and another eight around the world. Global THAI lounges can be found in Dhaka, Hong Kong, Kathmandu, Kuala Lumpur, Manila, Osaka, Singapore and Taipei. Transiting Suvarnabhumi Bangkok International Airport and in need of a lounge pass? THAI offer short stay premium lounge passes for THAI customers travelling through or from Suvarnabhumi Bangkok International Airport. Take advantage of these services and catch up on some news, rest or relaxation prior to departure at either the THAI Royal Silk Class or Miracle Business or First Class Lounges. Star Alliance and its member airlines offer access to over 1,000 lounges worldwide, giving you a quiet and exclusive space to work or relax before your flight. As a Star Alliance Gold or Platinum member or if travelling in First or Business Class on a member airline you can gain access to one of these lounges. Star Alliance also have exclusive lounges at the following airports Rio de Janeiro, Buenos Aires, Los Angeles, Nagoya, Paris and Sao Paulo.

	Royal Orchid Plus Loyalty Program



	Royal Orchid Plus is THAI’s customer loyalty program that gives members the opportunity to earn miles when flying with THAI, Star Alliance partners across the world’s largest network and with a wide array of travel partners. Miles can then be redeemed for Awards that include, air award and upgraded travel with THAI and Star Alliance partners, hotel stays plus lifestyle and promotional awards. Frequent flyers, Silver, Gold and Platinum status members are recognized with a range of benefits and priority services, including priority reservations, check-in, baggage handling, excess baggage allowances, airport lounge access, complimentary upgrades and more, depending on membership status. Mileage can be earned on THAI flights with the fare level determining the percentage of accrual. Over 3 million members worldwide enjoy the benefits and recognition of this award-winning program so enrol today and be sure to quote your membership number whenever you fly.

	Agent Support Contacts

	Agency sales reservations phone - 1300 651 960 Australia-wide RESERVATIONS /ROYAL ORCHID PLUS: Email: customer.service@thaiairways.com.au AGENCY DESK: Email: agencysales@thaiairways.com.au THAI WORLDWIDE OFFICES: Click here or visit https://www.thaiairways.com/en/help/contact_us/world_wide_office.page

THAI'S PRODUCTS AND SERVICES GUIDE

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