Due to a power outage, THAI's Brisbane office currently has a telephone system outage.

Please email brisbane@thaiairways.com.au for urgent assistance or call Sydney on 02 9844 0999.

We apologise for the inconvenience caused to you.

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Enjoy the convenience and ease of internet check-in for THAI operated flights. Check-in can be made from 24-1 hour prior to scheduled flight departure at all THAI check-in online stations.

The Surname is the passenger family name as written in the booking confirmation e-mail or printed on the paper ticket.
The record locator is a six letters and figures code you can find in the booking confirmation e-mail or printed on the paper ticket. Example: 3OTCHJ.
The Electronic Ticket number is a thirteen figures code you can find in the booking confirmation e-mail or printed on the paper ticket. Example: 6077025311697.
The Frequent Flyer Number is an alphanumeric code that you can find on your Frequent Flyer Card.

Notes:

• iCheck-in cannot be used with upgraded travel using Royal Orchid Plus miles.
• THAI reserves the right to deny boarding if passenger’s travel document are not complete.
• iCheck-in is not available for THAI SMILE flights (WE) including the TG flights operating by THAI SMILE

Counter Check-inMobile Check-inFAQ

Please enter the reservation code and the name standing on the booking to view and/or manage the booking details such as select/change seat, special meal, specify Royal Orchid Plus number, contact information.

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