THAI Adjusts Flight Schedules & Offers Assistance

01 May 2020

 

Thai Airways International Response to COVID-19

Due to the ongoing worldwide disruption to air travel, Thai Airways International (THAI) has extended the assistance offered for travellers booked until 26 Oct '20.

 

We apologise for the disruption and inconvenience this is causing, and we would like to support you by offering the following THREE options to accommodate changes to your travel plans: 1. Ticket validity extension  (travel agent and thaiiairways.com bookings) 2. Travel voucher 3. Refund for partially used tickets

If you have valid tickets with international flights (excluding group tickets), for travel between until 26 Oct 20, you have the following THREE options available to you.If you have valid tickets with domestic flights only (excluding group tickets), for travel between 31 March to 31 May 2020, OPTION 1 only is available to you.  Please note that although your FLIGHTS may have been CANCELLED, your ticket has NOT BEEN CANCELLED until you request your travel agent or THAI to cancel it.

 

    OPTION 1. Extend the validity of your ticket and rebook later (ticket numbers starting with 217-)

    THAI will automatically change the validity of your ticket to 31 December 2020. However, if you do not wish to rebook your flights by 31 December 2020, we will automatically extend the final validity date of the international and/or domestic ticket to be 31 December 2021.

    When you are ready to rebook, please:
    a) contact your travel agent if your original booking was made with a travel agent
    b) contact your local THAI office if you booked directly with THAI
    Please note that passengers who extend the validity of their ticket must have completed their travels before 31 December 2021 on the same route (s) and the same class of service (THAI will waive its rebooking fee).

    OPTION 2. Travel Voucher for fully-unused tickets (ticket numbers starting with 217-)

    If you are holding a Thai Airways ticket for international flights, you can request a travel voucher for the equal value of the current ticket.
    Please note that if you booked your original ticket through a travel agent in Europe, Australia or New Zealand, you must contact your travel agent for assistance with travel vouchers.

    Notes:
    a) The Travel voucher is valid for ticket (s) with International flights only.
    b) The Travel voucher must be requested before 31May 2020.
    c) The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
    d) The Travel Voucher will be sent to the email address you provide.
    e) The Travel Voucher is valid for 12 months from the date of issue.
    f) Please contact your local THAI Office to rebook using the Travel voucher before it expires.
    g) Fare/tax/surcharge differences may apply to the new itinerary.
    h) The Travel voucher can be transferred
    i) The Travel voucher cannot be exchanged for cash.

    OPTION 3. Refund for partially-used tickets ticket number starting with 217-)

    If you are holding a valid ticket for an international flight and you have already used part of your ticket, a refund amount will be calculated.
    Please note that if you booked your original ticket through a travel agent in Europe, Australia, New Zealand or Japan, you must contact your travel agent for assistance with refunds.

    To refund partially-used domestic flight tickets, please contact your original THAI issuing office. TO APPLY FOR THE OPTIONS ABOVE, please visit this link https://www.thaiairways.com/en_AU/contact_us/thai_special_assistance_form.page
    to complete the registraton form.  If you wish to to proceed with a REFUND for fully unused tickets, please contact your travel agent for assistance or contact your local THAI OFFICE.