Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.

In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.

Fees may apply for changes or corrections to ticketed bookings or for some specialist services.  Please call us on 1300 651 960 for information.

 

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THAI refuses carriage of self-balancing personal transportation powered by Lithium batteries

         


With immediate effect from 21 December, 2015.

Thai Airways International Public Company Limited (THAI) reserves the right to refuse carriage of self-balancing personal transportation and its accessories, as either checked or carry-on baggage on any THAI flight if these items are found at check-in counters, boarding gates or in transferred baggage.

It shall be the passenger’s responsibility to dispose these items prior to boarding. THAI will not provide any storage of passengers’ devices.

Thank you for your cooperation.

18 December 2016