Thai Airways International has made some adjustments of flight schedules for Australia and across the network due to aircraft rotation and maintenance.
Customers booked with a travel agent should contact the travel agent for assistance. For customers booked direct, THAI wil contact you to update your travel arrangements.
We appreciate your patience as we work through these adjustments.
Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification if necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
Dear valued THAI Airways customers,
After 35 years, THAI Airways will be suspending its direct flights to Los Angeles and North America after October 25, 2015. We thank you for your business and loyalty.
With the suspension of our USA flights, we will be closing our North America offices. From Oct 25 until Nov 10, 2015 ONLY, the USA office will answer calls at 1-800-426-5204 or 310-640-0097 for urgent ticketing inquiries only.
E-mails will also be answered until Nov. 10 at the following addresses:
firstname.lastname@example.org (Ticketing inquiries)
email@example.com. (all other inquiries).
Service hours for both phone and e-mail is 900a – 400p U.S. Pacific Time Mo-Fr
General reservation/ticketing inquiries should be directed to our main contact center at firstname.lastname@example.org or to our 24 hour Thailand call center at 011-66-2356-1111.
The Los Angeles Sales office (Travel agent inquiries) may be contacted at email@example.com until Nov 10.
Royal Orchid Plus members may contact firstname.lastname@example.org or use the ROP prompt on the above noted phone number.
For damaged/missing baggage or customer service issues, please contact email@example.com .
For ticket refund inquiries, please contact firstname.lastname@example.org or the THAI office in the country where your THAI flight originated.
We hope to welcome you aboard our Royal Orchid Service to one of our many other global destinations. THANK YOU.
To make new bookings or to learn more about THAI Airways, please click here to be re-directed to our global website.