Thai Airways International has made some adjustments of flight schedules for Australia and across the network due to aircraft rotation and maintenance.
Customers booked with a travel agent should contact the travel agent for assistance. For customers booked direct, THAI wil contact you to update your travel arrangements.
We appreciate your patience as we work through these adjustments.
Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification if necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
Australia’s Powder Restrictions
From 30 June 2018, there will be some changes to the screening process at Australian airports. Passengers will be required to present hand carried powders separately for screening.
Frequently asked questions
From 30 June 2018, all international departing flights will have restrictions in place limiting inorganic powders to volumes less than 350ml per passenger in the aircraft cabin.
What are the changes to security screening procedures?
When you arrive at an international screening point, in addition to taking out your liquids, aerosols and gels, you will need to remove powders from your carry-on baggage and place them separately in a tray for X-ray examination.
There is no quantity restriction for organic powders such as food products, powdered baby formula, coffee and sugar.
What is an inorganic powder?
A powder not consisting of, or derived from, living matter. The most common example is salt, salt scrub, sand, some talcum powders, some powdered deodordants, certain foot powders and powdered detergent cleaning products.
What am I allowed to take onboard?
Subject to inspection, you will be allowed to take the following onboard in your carry-on baggage:
All organic powders:
Baby products – products used to care for and/or feed an infant/toddler, including powdered infant formula.
Medical products – prescription and non-prescription medicines (including special dietary products), and medical items required during a flight. Passengers are encouraged to provide evidence (e.g. doctor’s letter) at the screening point for these products.
Powdered food, coffee, protein powder, flour, spices, sugar, espom salt and most cosmetics.
Therapeutic products other than a medical product – used for the treatment or management of a medical condition. Passengers are encouraged to provide evidence (e.g. doctor’s letter) at the screening point for these products.
Cremated remains (ashes).
Yes, as long as there is proof of purchase attached and the duty free goods are in the sealed bag provided at the time of purchase.
This also applies to international transiting passengers.
Powders do not need to be placed in a sealed bags like your LAG items.
Remove all items you are carrying, including in your pockets, and place them into a tray at the screening point.
Have there been any changes to liquid, aerosol and gel restrictions?
What if I have quantities over the allowed limit?
Passengers will not get in trouble if they are carrying quantities of powders, liquids, aerosols and gels above the allowed limit. We understand that passengers carry these items in their everyday lives.
Do not discard anything in or around the airport that you think will not be allowed through the screening point.
You can surrender any items above the allowed limit at the screening point or you can put them in checked baggage;
Leave them with someone in the public area; or mail them to yourself.
Can surrendered items be reclaimed after screening?
No. All items surrendered at the screening point must be disposed of by the screening authority.
Security screening officers have the final say if there is any doubt about what items can be carried on board.
No. Powders, liquids, aerosols and gels can still be carried in your checked baggage, subject to dangerous goods restrictions.
No. Security arrangements for domestic flights remain the same.
For more information refer to the TravelSECURE website here