Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
Thai Airways International Public Company Limited (THAI) has announced a new checked baggage allowance policy for all classes of travel.
Flg.Off. Suraphon Israngura Na Ayuthya, Executive Vice President of Commercial, said that in order to increase competitiveness and service level, effective from today, THAI is implementing a new policy to allow an additional 10 kilograms of checked baggage for all classes of travel on all THAI flights, except on flights to and from the United States of America.
Royal First Class passengers may now check-in 50 kilograms of baggage, from 40 kilograms previously. Royal Silk Class passengers are now allowed 40 kilograms, from 30 kilograms; while Economy Class passengers are allowed 30 kilograms, from 20 kilograms previously. Royal Orchid Plus members are also entitled additional baggage allowance based on their respective member status.
Through this increased service offering, THAI aims to generate greater passenger satisfaction in choosing to travel on Thai Airways International.
Passengers may contact the THAI Contact Center at 02-356-1111, 24 hours daily, or www.thaiairways.com for additional information and details.