Thai Airways International has made some adjustments of flight schedules for Australia and across the network due to aircraft rotation and maintenance.
Customers booked with a travel agent should contact the travel agent for assistance. For customers booked direct, THAI wil contact you to update your travel arrangements.
We appreciate your patience as we work through these adjustments.
Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification if necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
Thai Airways International Public Company Limited (THAI) announced that passengers are prohibited from taking Samsung Galaxy Note 7 mobile phones on board all flights or in checked baggage that is loaded on its aircraft.
Flight Lieutenant Pratana Patanasiri, THAI Vice President, Aviation Safety, Security and Standards, said that THAI has implemented a safety policy that strictly prohibits passengers from bringing Samsung Galaxy Note 7 mobile phones onto THAI aircraft in carry-on bags or in checked baggage. The Samsung Galaxy Note 7 product has been recalled worldwide and sales suspended due to instances of the mobile device igniting.
For further information, please call the THAI Contact Center at Tel. 02-356-1111, 24-hours a day.