Thai Airways International has made some adjustments of flight schedules for Australia and across the network due to aircraft rotation and maintenance.
Customers booked with a travel agent should contact the travel agent for assistance. For customers booked direct, THAI wil contact you to update your travel arrangements.
We appreciate your patience as we work through these adjustments.
Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification if necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
THAI announces that usage or charging of the Samsung Galaxy Note 7 is prohibited on board THAI flights, and prohibits loading into the checked baggage.
Flight Lieutenant Pratana Patanasiri, THAI Vice President of Aviation Safety Security and Standards, said that due to Samsung recalling its smartphone Galaxy Note 7 worldwide, Thai Airways International is asking all passengers to comply with THAI's policy not to operate or charge the smartphone on board THAI flights, as well as not to load the smartphone into the checked baggage.
Additionally, should passengers find any Portable Electronic Device (PED) device broken, damaged, producing heat or smoke, missing on board, or stuck in between seats, please contact a cabin crew immediately.
These precautions are part of THAI's safety practice in line with the Europeann Aviation Safety Agency (EASA) guidelines.
For additional details on this matter, passengers may visit www.thaiairways.com or contact THAI on 1300 651 960 in Australia or the 24 hour Contact Center in Thailand on +612 356-1111.
Updated Mon 12 Sep '16