Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
THAI would like to remind overseas travellers departing from Australia that if they plan to claim any rebate under the TRS scheme, they should allow at least 3 hours to complete departure formalities and 2 hours after they complete Customs clearance.
Long queues for TRS processing can be experienced so THAI recommends travellers allow the additional time prior to departure.
For more information contact THAI on 1300 651 960 or for more about the TRS scheme, visit the website.