Discover the comfort of exceptional lounge facilities in airport worldwide, savour the finest food, enjoy a wide variety of magazines and relax in a truly tranquil ambience.




Thai Airways Information

contact Information

THAI Airport Office
  • 61-7-3860-4163

  • 61-7-3860-4328


THAI Reservation & Ticket Office:
  • 61-7-3215-4777

  • 1300-651-960

Check-in Counter
  • Level: 4

  • Check-in row: Check Airport monitors for assigned counters

    2 Royal Silk / 6 Economy Class check-in counters

  • Opening Time: 3 hours before scheduled departure time

  • Closing Time: 40 minutes before scheduled departure time

THAI’s Lost & Found
  • Arrival Hall

  • 61-7-3114-1277


Lounge (Contract Lounge)

  • Airside : Air New Zealand Lounge

  • Opening Hours: 06:00 - 19:00

  • Capacity: 120 Seats

  • Facilities:
    • Food, Snack and Refreshment
    • Wireless Internet Corner, Fax, Long Distance Call
    • Free Local Call
    • TV, Magazine, Newspaper
    • Kid's Room with DVD
    • Toilet/Shower

Basic Facts

  • Australian Cities to which THAI flies: Sydney, Melbourne, Perth, and Brisbane.

    Clothing: Light clothing in Summer with jackets for cooler Summer evenings; heavier clothing for the winter months.

    Visas and health regulations:
    • All nationalities except New Zealanders require a visa prior to arrival. Tourist visas are valid for three months but visitors can apply for a longer stay. A full ten year passport that will still be valid for at least six months after your scheduled return is required.
    • Visitors arriving from a yellow fever area need to show proof of inoculation. Those over the age of 70 years require a medical assessment and health insurance.

    Language : English

    Voltage : 230/240 volts, 50 Hz (cycles)

    Credit cards: Major credit cards widely accepted. Cards can be used to obtain cash advances at banks and ATM machines in cities.

    Business hours:

    • Government offices: 9 a.m. to 4 p.m. Mon-Fri.
    • Banks: Mon-Thurs: 9:30 a.m. to 4 p.m., Fridays: 9:30 a.m. to 5 p.m.