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Thai Airways Information

contact Information

THAI Airport Office
  • Level 3 T1 Sydney International Airport

  • 1300651960

  • Ground floor Menzies Aviation baggage services office.  T1 Sydney International Airport

  • 02 8337 9252

Check-in Counter
  • Location changes. 

    No kiosk or self baggage drop

  • Opening Time: 3 hours prior to departure time

  • Closing Time: 40 minutes before STD

THAI Reservation & Ticket Office:
  • Reservation Tel: 612-9844-0999 / 1300-651-960

  • Ticket Tel: 612-9844-0929 / 1300-651-960


Air New Zealand Lounge

  • Near gate 56

  • Lounge is not open at present due to covid restrictions 

Basic Facts

  • Cities which THAI flies: Sydney, Melbourne, Perth and Brisbane.

    Clothing: Light jackets for summer evenings; heavier clothing for the winter months.

    Visas and health regulations:
    • All nationalities except New Zealanders require a visa prior to arrival. Tourist visas are valid for three months but visitors can apply for a longer stay. A full ten year passport that will still be valid for at least six months after your scheduled return is required.
    • Visitors arriving from a yellow fever area need to show proof of inoculation. Those over the age of 70 years require a medical assessment and health insurance.


    Voltage: 230/240 volts, 50 Hz (cycles)

    Credit cards: Major credit cards widely accepted. Cards can be used to obtain cash advances at banks and ATM machines in cities.

    Business hours:
    • Government offices: 9 a.m. to 4 p.m. Mon-Fri.
    • Banks: Mon-Thurs: 9:30 a.m. to 4 p.m., Fridays: 9:30 a.m. to 5 p.m.