Discover the comfort of exceptional lounge facilities in airport worldwide, savour the finest food, enjoy a wide variety of magazines and relax in a truly tranquil ambience.




Thai Airways Information

contact Information

THAI Airport Office
  • 612-9669-3033

  • 612-9669-3707


THAI Reservation & Ticket Office:
  • Reservation Tel: 612-9844-0999 / 1300-651-960

  • Ticket Tel: 612-9844-0929 / 1300-651-960

Check-in Counter
  • Check-in counter no. H10 - H19
    • Royal First Check-in 1 counter
    • Royal Silk Check-in 2 counters
    • Economy Class Check-in 5 counters
    • Online Check-in 1 counter

  • Opening Time: 3 hours before STD

  • Closing Time: 40 minutes before STD


Air New Zealand Lounge (Contract Lounge)

  • 2nd floor, Departure Hall - Airside

  • Opening Hours: 05:00 - 23:00

  • Space: 1365 sq.m.

  • Capacity: 250 Seats

  • Facilities:
    • Food, Snack & Refreshment
    • Internet Corner, Fax, Long Distance Call
    • Child Play Area
    • TV, Magazine, Newspaper
    • Toilet/Shower

    Restriction : Adult under 18 years of age must be under escort in Air New Zealand lounge, due to the restrictions of Australian Government Alcohol Regulations

Basic Facts

  • Cities which THAI flies: Sydney, Melbourne, Perth and Brisbane.

    Clothing: Light jackets for summer evenings; heavier clothing for the winter months.

    Visas and health regulations:
    • All nationalities except New Zealanders require a visa prior to arrival. Tourist visas are valid for three months but visitors can apply for a longer stay. A full ten year passport that will still be valid for at least six months after your scheduled return is required.
    • Visitors arriving from a yellow fever area need to show proof of inoculation. Those over the age of 70 years require a medical assessment and health insurance.


    Voltage: 230/240 volts, 50 Hz (cycles)

    Credit cards: Major credit cards widely accepted. Cards can be used to obtain cash advances at banks and ATM machines in cities.

    Business hours:
    • Government offices: 9 a.m. to 4 p.m. Mon-Fri.
    • Banks: Mon-Thurs: 9:30 a.m. to 4 p.m., Fridays: 9:30 a.m. to 5 p.m.