Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
Are you flying for a special occasion or would just like more room to stretch out? Experience THAI's Royal Silk Business Class or Royal First Class with a 'Standby Upgrade Surcharge' available to/from selected THAI destinations...
Standby Upgrade Surcharges are only available on THAI-operated flights and can only be arranged at the Airport check-in counter prior to each flight. Upgrades are strictly subject to both seat and catering availability and will be quoted in the local currency of your departure city.
Travellers have the option to upgrade from Economy to Royal Silk Business Class or on some routes where Royal First Class cabins are available, Upgrade Surcharges may be available from Royal Silk Business Class to Royal First Class.
See the general terms and conditions here
Standby upgrades are based on the fare level or ticket purchased. Please refer to your booking class and the corresponding applicable one way standby upgrade surcharge chart :
Download the one way standby surcharge lists :
Economy to Royal Silk (Business) Class here or
Royal Silk (Business) to Royal First Class here
One-class Standby Upgrades are also available to a host of popular destinations such as Bangkok to Frankfurt, Munich, Paris, Zurich, Rome, Milan, Brussels, Oslo, Zurich or London.
For more information, contact THAI Reservations on 1300 651 960 or email us or ask at the THAI Service Desk at your departure city.
Conditions: Standby Upgrade Surcharges cannot be pre-booked and are only available for sale at the Airport check-in counter before each flight sector. The standby upgrade surcharges quoted are per person, based on local departure city currency. All rates are subject to change. Upgrade surcharges are applicable to all normal fare types, ticketed as a THAI 217 travel document and booked for travel on THAI-operated aircraft with three digit flight numbers. They are not applicable to travel industry or travel agent discounted fares, frequent flyer redemption tickets, ZED, barter tickets or for tickets issued by other airlines or interline partners. Child or infant discounts do not apply. Any additional taxes incurred with the upgrade are at the expense of the passenger. Frequent flyer mileage accrual is based on the original fare paid and additional mileage will not apply for the upgraded flight sector. Upgrade surcharges from Royal Silk Class to Royal First Class only apply on flights to Thailand on aircraft with a First Class cabin. Contact THAI for more information. Updated 15 Dec '16.