Thai Airways International has made some adjustments of flight schedules for Australia and across the network due to aircraft rotation and maintenance.
Customers booked with a travel agent should contact the travel agent for assistance. For customers booked direct, THAI wil contact you to update your travel arrangements.
We appreciate your patience as we work through these adjustments.
Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.
In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification if necessary.
Fees may apply for changes or corrections to ticketed bookings or for some specialist services. Please call us on 1300 651 960 for information.
This service will allow passengers to check-in and collect their pet at the passenger terminals of their flight’s departure and arrival airports. The pet will be loaded in an aircraft hold just beneath the passenger cabin where it will be safe and in a temperature controlled environment. Flight to/from USA the maximum weight/dimension of pet including the container is 32kgs and dimensions 54 inches length, 27 inches height, 33 inches wide. Charges: Please contact local offices.
Note: THAI prohibits to transporting animal in hold (AVIH) on bellowing flights;
1. Flight to Auckland, Denpasar, Dubai, Hong Kong and London
2. Flight to/ from Brisbane, Melbourne, Perth and Sydney.
3. Flights operated on aircraft A320.
Pets must be transported as manifested cargo only.
Because of their anatomical abnormalities, snub-nosed and Some other dog breeds are more vulnerable to changes in Air quality and temperature. Snub-nosed and some other dog breeds, so-called Brachycephalic breeds, suffer from respiratory problems Under normal circumstances. Their respiratory conditions Become worse when flying at high altitudes. Therefore, They are more likely to die on airplanes or at sorting Area where temperatures can be very hot or too cold. For the safety of this special kind of pet, effective From 01 October 2016 onwards tg will ban the following 25 dog breeds from acceptance as checked baggage.
For the safety of this special kind of pet, effective From 01 October 2016 onwards THAI will ban the following 25 dog breeds from acceptance as checked baggage. (For cargo acceptance, please contact directly to Cargo Department )
1. American Bulldog / Bully
2. American Staffordshire Terrier
3. American Pit Bull Terrier
4. Boston Terrier
6. Brussels Griffon
8. Chinese Pug
9. Chow Chow
10. Dutch Pug
11. English Bulldog
12. English Toy Spaniel
13. French Bulldog
14. Lhasa Apso
15. Japanese Boxer
16. Japanese Pug
17. Japanese Spaniel (Chin)
18. Mastiff (All Breeds)
20. Pit Bull
22. Shar Pei
23. Shih Tzu
24. Staffordshire Bull Terrier
25. Tibetan Spaniel
THAI can accept guide dogs for the blind and assistance dogs for the deaf in the cabin to some destinations. Passengers must ensure that all animal quarantine regulations and documentations for the entry/transit are provided. This service will be carried without charge. Please contact THAI local office at least 48 hours in advance of flight departure. The dog will not occupy a seat and will be located next to you but not at the emergency exit row. The dog must be harnessed during the flight. Flight to/from USA should a passenger with disability has to carry his/her guide dog/assistance dog or emotional support dog