Thai Airways International has made some adjustments of flight schedules for Australia and across the network due to aircraft rotation and maintenance.

Customers booked with a travel agent should contact the travel agent for assistance.  For customers booked direct, THAI wil contact you to update your travel arrangements.

We appreciate your patience as we work through these adjustments.


Customers booked to travel with Thai Airways International, either via a travel agent or online via, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.

In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification if necessary.

Fees may apply for changes or corrections to ticketed bookings or for some specialist services.  Please call us on 1300 651 960 for information.



Web Satisfaction Survey

Welcome to THAI Web Satisfaction Survey! Thank you for agreeing to take part in this important survey. Your opinions will be a great contribution to improvements that will enhance your experience using our website in the future. This survey should take only 3 minutes to complete. Be assured that all answers you provide will be strictly confidential.

1) Please specify your Booking Reference
2) In the past 6 months, how often do you visit ?
3) What is your purpose of purchasing an air ticket on ?
4) To what extent do you agree that you can easily search information on ?
5) To what extent do you agree that you can easily pay for an air ticket on ?
6) To what extent do you agree that you are satisfied with searching a flight on ?
7) To what extent do you agree that you are satisfied with purchasing an air ticket on ?
8) What are other airline websites which you have visited besides ?
9) Please specify reason(s) you purchase an air ticket on (Allow more than one answer)
10) Would you recommend your friend to visit ?