Flexible Fare Rules - No Change Fees for New Bookings

06 March 2020

In light of the recent worldwide developments, we understand how important it is for our customers to have greater flexibility when travelling.

We want passengers to be able to book THAI with confidence and as a result, we have introduced a flexible fare rules policy for all new bookings made on THAI between 5th March 2020 and 31st March 2020, for departures from any European destination to any THAI or THAI Smile worldwide destination.

This flexible policy means that THAI will waive the applicable change fees for bookings made within this period should passengers wish to postpone their trip.

Passengers have the option to change their flight date for the period between 5th March 2020 and 30th September 2020, subject to availability.

Some important information:

  • The waiver of change fees is valid for bookings made in Europe between 5th March 2020 and 31st March 2020, for departures from any European destination.
  • Travel can be rebooked between 5th March 2020 and 30th September 2020
  • Changes must be made before the original date of departure
  • A fare difference may apply subject to booking class availability on the rebooked itinerary
  • Rebooking may only be possible if the same fare type as indicated on ticket conditions is available. If the change to a higher fare type is needed, passengers may need to pay the fare difference
  • Applicable refund fees will apply as per the ticket conditions
  • This temporary rule does not replace the existing policies in place for bookings made prior to 5th March 2020.

Please note that if you have booked through a travel agent, you will need to contact them directly for any changes.

If booked through our website, then our Reservations team can assist with changes. They can be reached on 0330 400 4022.

THAI has also released a number of promotional fares to allow you book with confidence.