Ticket Handling Policy for Flight Suspension

27 March 2020

Thai Airways International - Ticket Handling Policy for Flight Suspension
Updated : 27 March 2020

With regards to THAI has temporarily suspended its operations from 25 March 2020 until 31 May 2020, for passengers holding TG tickets (217-) issued worldwide before 25 March 2020 and the reservations for travel with TG 3 digits and TG 4 digits operated by WE to all destinations worldwide during 25 March 2020 until 31 May 2020 and all flights are involuntarily cancelled by THAI, will have the following options :

1. Reservation Change / Extend ticket validity:
• Passengers can change date of travel (same routing) / extend ticket validity and all travel completed by 31 DEC 2021 without rebooking fee. (Fare difference to be applied e.g. for difference RBD).
• Recalculation shall be corresponding to the original rules and conditions of the fares paid.
• All any additional amount fares, taxes (if any) to be collected, the expenses occurred are on passenger’s account.
Notation on the Remark field on the PNR: “Flight Suspension – due to COVID-19 Outbreak”

2. Rerouting/Reissue:
• Passengers can request to Reroute/Reissue ticket within its validity and all travel completed by 31 DEC 2021 without fee to any sectors, operated by TG 3 digits and / or TG 4-digits operated by WE, included Interline sectors under SPA & Codeshare issued in the same ticket.
• Recalculation shall be corresponding to the original rules and conditions of the fares paid.
• All any additional amount fares, taxes (if any) to be collected, the expenses occurred are on passenger’s account.
Notation on the Remark field on the PNR and fare calculation box: “Flight Suspension – due to COVID-19 Outbreak”

3. Travel voucher (EMD):
• For totally unused tickets can be exchange value to be Travel Voucher (EMD) instead with validity 1 year from the date of issue without fee and surcharge(s).
• Travel Voucher (EMD) can be used as credit towards any future travel on TG 3 digits and TG 4 digits operated by WE.
• THAI Office will issue a new ticket against EMD before EMD expirations as normal practice.
• Fare / taxes / surcharges difference may be applied to the new itinerary.
• Travel Voucher can be transferred with proof of document presented at time of ticketing.

4. Refund for partially used ticket:
• Partially used ticket for travel sectors remaining, refund charge shall be waived and calculation of residue refund value shall be based on involuntary refund procedures.

Support by system:

Ticket issued in THAILAND
*Extend ticket validity / Travel Voucher (EMD) / Refund for partially used ticket: Passengers fill in the form on thaiairways.com details as link below:
https://www.thaiairways.com/en_TH/contact_us/thai_special_assistance_form.page
- System will automatically extend ticket validity.
- System will automatically issue EMD and send email back to passengers except: Group ticket / Reissuance Ticket.
- Refund for partially used ticket, when passengers submit, the system will be generated details send to Issuing Office for calculate residue refund value as normal practice.

Ticket issued outside of Thailand
* Extend ticket validity: Passengers fill in the form on thaiairways.com details as link below:
https://www.thaiairways.com/en_CN/contact_us/thai_special_assistance_form.page
- System will automatically extend ticket validity.

5. Cancellation and /or Refund for totally unused Ticket
• If the request or ticket cancellation and/or ticket refund, any penalty/charges on the cancellation and/or refund transaction as stated on attached fare rule/conditions will be exempted. Waiver of the penalty/charges is permitted.

For assistance, please contact your ticket issuing agent or Thai Airways 6 reservation offices via telephone or email (according to your ticket origin city):
Beijing: reservation.bjs@thaiairways.com.cn; TEL: 010-85150088;
Shanghai: reservation.sha@thaiairways.com.cn; TEL: 021-33664000;
Guangzhou: reservation.can@thaiairways.com.cn; TEL: 020-83652333;
Kunming: reservation.kmg@thaiairways.com.cn; TEL: 0871-63511515;
Chengdu: reservation.ctu@thaiairways.com.cn; TEL: 028-86667171; 028-86667575;
Xiamen: reservation.xmn@thaiairways.com.cn; TEL: 0592-2261688;
or contact Thai Airways Contact Center in Bangkok, Tel: (662)3561111.