AIRPORT INFORMATION

contact Information

THAI Airport Office

• TERMINAL 3, 2ND FLOOR, COPENHAGEN AIRPORT, 2770 KASTRUP, DENMARK

• 3252 1225

THAI's Lost & Found

• COPENHAGEN AIRPORT LOST AND FOUND, INFORMATION DESK, LOCATE IN TERMINAL 3 (BUT THE OFFICE HAD BEEN CLOSE DUE TO COVID SINCE 2020. THE AIRPORT HAS PLAN TO REOPEN AGAIN AT THE END OF 2021, BUT NO DATE YET) SO RIGHT NOW ALL ITEMS WILL BE DELIVERE TO DANISH POLICE LOST AND FOUND.

• https://www.cph.dk/en/customer-service/lost-properties/the-polices-lost-property-office     

   

• ADDRESS:  Copenhagen Police Politigården 1567 København V 

   

• Opening hours: Monday-Friday: 09.00 am -14.00 pm 

   

• Phone no. 3874 8822 

  Phone hours:  09.00 am - 11.00 am 

   

• E-mail: kbh-lost@politi.dk

Check-in Counter

• COPENHAGEN AIRPORT TERMINAL 3, COUNTER 12-18. THERE ARE KIOSK CHECK-IN AND ONLINE CHECK-IN, BUT NO SELF BAGAGE DROP. ALL PASSENGER HAVE TO GO TO REGULAR CHECK-IN DESK.

• Opening Time: CHECK-IN COUNTER OPEN 3½ HOURS BEFORE DEPARTURE AND CLOSE 45 MINUTES BEFORE DEPARTURE TIME

• Closing Time: 40 minutes before STD

THAI Reservation & Ticket Office:

• 4th Floor, 16 Raadhuspladsen DK-1550, Copenhagen V. Denmark

• +45 3375 0120

• +45 3375 0121

• res@thaiairways.dk

SAS SCANDINAVIANS AIRLINE'S LOUNGE

• LOCATE NEAR PIER C, AIRSIDE (THE LOUNGE IS LOCATE IN SCHENGEN AREA) 

Basic Facts

• Cities to which THAI flies: Copenhagen
  
  Clothing: Denmark has four distinct seasons. An overcoat and warm clothing are needed for late autumn, winter and early spring. Lighter apparel is fine for the rest of the year.
  
  Visas and health regulations:
  • A visa is issued for the purpose of a short stay (less than 3 months) in Denmark. Employment is not permitted during the stay covered by the visa. For non-Europeans, visas are issued in advance by Danish missions abroad.
  • No vaccinations are required but the Center for Disease Control recommends that all international travelers keep up to date with MMR and DPT vaccinations, polio vaccination, and Hepatitis.
  
  Language: Danish. English is widely spoken.
  
  Voltage: 230 volts, 50Hz.
  
  Credit cards: Major credit cards are widely accepted.
  
  Business hours:
  • General opening hours on weekdays are from 9.30/10 a.m. to 5.30 p.m. and 7/8 p.m. (Fridays). Some shops in Copenhagen and in tourist areas stay open beyond the normal opening hours.
  • All shops are allowed to stay open on the first Sunday of the month and on the Sunday before Christmas Eve. Shops are closed on June 5, December 24, and on public holidays.

• AFTER CHECK IN (GROUND FLOOR) PASSENGER HAS TO PASS THROUGH THE AIRPORT SECURITY CHECK (1ST FLOOR). THEN WALK THROUGH SHOPPING AREA TO GO TO PASSPORT CONTROL AT PIER C. IN HIGH SEASON ITS CAN BE A LONG WAITING TIME AS BORDER POLICE HAVE MAXIMUM CAPACITY OF 6 COUNTERS.

   

  FROM SECURITY CHECK TO THAI DEPARTURE GATE AT PIER C IS CAN BE UP TO 5OO METERS WALKING.

  CPH HAVE NON MOVING WALKWAY IN PIER B AND C.

   

  THERE ARE TOILETS IN ALL DEPARTURE GATES. THERE ARE HANDICAP TOILET AND CHANGING STATION FOR BABY AT THE MAIN TOILET IN EACH PIER.

  THE AIRPORT PROVIDE NO LONGER HOTEL/RESTING ROOM IN TRANSIT AREA.

  THERE ARE PRAYER ROOM LOCATE IN PIER A.

  SMOKING CABIN AT PIER C IS  RIGHT NEXT TO PASSPORT CONTROL. OUTDOOR SMOKING AREA AT PIER A. PLAYING AREA FOR CHILDREN AT PIER A.