Contact the THAI UK Customer Care Centre - for UK and Ireland departures only

To get your questions answered, the best way to reach us is to use the contact form below.

If your journey is not starting in the UK or Ireland, please contact the THAI office at your point of departure so they can assist better and faster. The contact details can be found here.

Please note that if you booked your original ticket through a travel agent, you must contact them for assistance with extending the validity of your ticket, rebooking, obtaining a travel voucher or cancelations and refunds.

Due to the high number of enquiries currently being received, we are sorry but our current response time is longer than usual. Please rest assured your enquiry is important to us and our team will get back to you as soon as possible.

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All personal data provided in this form will only be used for the purposes of processing your request and verifying your identity. To exercise passengers’ data rights under GDPR, any request for access shall be submitted to the Thai Airways International Data Protection Officer.

I confirm that I have authorisation from all passengers to request changes to this booking.