Contact the THAI UK Reservations Centre - for UK and Ireland departures only

To get your questions answered, the best way to reach us is to use the contact form below.

If your journey is not starting in the UK or Ireland, please contact the THAI office at your point of departure so they can assist better and faster. The contact details can be found here.

Please note that if you booked your original ticket through a travel agent, you must contact them for assistance with extending the validity of your ticket, rebooking, obtaining a travel voucher or cancelations and refunds.

If you are contacting us with regards to post-flight queries, including baggage handling issues or other claims, please email our Customer Relations team at

Due to the high number of enquiries currently being received, we are sorry but our current response time is longer than usual. Please rest assured your enquiry is important to us and our team will get back to you as soon as possible.

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All personal data provided in this form will only be used for the purposes of processing your request and verify your identity. To exercise passengers data rights under GDPR, request to access shall be submitted to Thai Airways International Data Protection Officer.

I confirm that I have authorisation from all passengers in same booking to request changes to this booking.