Please use this form if you booked your ticket through the Thai Airways website. If you booked your original ticket through a travel agent, you must contact them for assistance.
If you have booked a ticket through thaiairways.com before 11 July 2021 for departure from the UK or Ireland up to 30 October 2021, you can use this form to request one of the following two options to accommodate changes to your travel plans:
OPTION 1. Extend the validity of your fully-unused ticket and rebook later (ticket number starting with 217) THAI will change the validity of your ticket to 31 December 2022. When you are ready to rebook, please contact us.
OPTION 2. Travel voucher for fully-unused tickets (ticket numbers starting with 217) If you are holding a THAI ticket and your flight has been cancelled, you can request a travel voucher for the equal value of the current ticket to be used until 31 December 2022. Please contact us to make a new reservation and issue a new ticket against the travel voucher before it expires.
We are currently experiencing a high volume of requests, and the processing time is estimated to be longer than usual. Please be assured that we will contact you as quickly as possible. Our apologies in advance.
Thank you for your support and understanding during this challenging time.