News & Announcements

Ticket handling procedures for TG online passengers following Thailand incidents

The indiscriminate bombings in Thailand during 11-12 August 2016 may have an impact on a number of Thai Airways passengers. For sectors in and out of the country please be advised on the ticket handling procedures for Thai Airways passengers holding Thai Airways documents booked through THAI ticketing offices or as follows:
For THAI documents issued before 12AUG16 and travelling between 12AUG16-31AUG16.

Reservation change for sector to/from Thailand:
•    Authorise to extend ticket validity to 15SEP16 and allow date change without fee and surcharges.
Rerouting/Reissued for sector to/from Thailand and beyond Thailand destinations:
•    Authorise to reroute/reissue ticket within its validity without fee for any Thai Airways online passenger for sector to/from Thailand and beyond Thailand destinations.
•    Recalculation shall correspond to the original fares and taxes paid. Any additional amount to be collected (e.g. fares, tax(es), surcharges). Any residual balance of fares and taxes, if refundable, shall be issued in connection with MCO/MPD/EMD.

For Thai Airways documents issued in the UK.
Refund for both "totally unused" and "partially used" ticket:
•    Tickets with NON-REF conditions remains non-refundable.
•    Tickets with other conditions remain unchanged subject to the applied ticket conditions.

For passengers currently in Thailand:
•    Authorise to date change free of charge to travel back earlier than original booking date.


Passengers whose travel documents were purchased through a travel agency should contact their travel agent for help.

For further assistance please contact your nearest THAI Office.


 12 August 2016